Received letter regarding ESA. What does it mean?

kitty1233

Hi. I've just joined and wanted to say hello plus need some help. I'm on ESA and have just got a letter in saying they are doing a home visit next week. It says they need to clarify some information but their purpose is not to discuss issues regarding my condition. Has anyone had this before and what does it mean. I'm worried sick. Thanks

susan48

Hi can you not call them to ask why, rather than worry about it all.

i hope you get some answers soon

kitty1233

They said can't dislose anything over fone

susan48

Not sure then, maybe @CockneyRebel or @Username_removed can help.

Sorry I can’t suggest anything else, I do hope you get it sorted though 

dee4848

@Kitty1233 Hi does it say it' a compliance officer or from the compliance team

Roma_Fletcher

Welcome! I really hope that you get everything sorted, I've never had a letter like that before. Good luck.

kitty1233

Hi it says a customer compliance officer will be visiting

dee4848

@kitty1233 A matter has arisen and they need to talk to you about it 

dee4848

@kitty1233 usually these letters are about if you haven't declared anything you should have done or a telephone call or letter from somebody else who has given information about you ...but could also be something and nothing to worry about .

CockneyRebel

Have your circumstances changed in any way ?
Has someone moved in or out?
Has the staus of anyone that you are claiming for changed ?

It is a little unusual to have a visit but not unheard of.
As had been said it could be just to check you are getting the right benefits or because of a malicious letter or phone call

If nothing has changed and you haved declared everything that you shouldhave done , then there is nothing much to worry about

If they have requested documents, bank staements etc then just have them ready

CR 

kitty1233

Thanks. I'll let u know next week