If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations.
Find out how to let us know if you're concerned about another member's safety.
Find out how to let us know if you're concerned about another member's safety.
About getting a loan with SERCO?
Options
Anii
Community member Posts: 3 Listener
Hello I am not sure if I should be writing here? I need a loan for my intrest only mortgage. I am a bit confused. I read on here if you were getting help with the payments you would go on getting it. Now my building socity say I owe money? I did have someone phone me from Serco but I cannot hear on ther phone. I need to talk to someone face to face about this. Where should I go or who should I see? I would be greatfull for any help or advice. I am 79 years of age.
Comments
-
Anii,
Unfortunately the payments for your mortgage interest will have stopped UNLESS you agreed to take out the loan from the DWP. If you haven't signed anything, then you probably haven't agreed to the loan. Did you get any paperwork in the post? You need to take that somewhere you can get face to face advice as soon as possible. I'd suggest the CAB.
You'll be entitled to take the loan out if you get Pension Credit, or if you would get it if the mortgage interest payments were still part of Pension Credit. I'm assuming one of these applies to you, because I think you're saying that you used to get the mortgage interest payments paid direct?
You should also consider contacting your MP. The way in which Serco, on behalf of the DWP, contacted you, didn't comply with the Equality Act. You weren't provided information in a way that you could engage with it and as a result, your mortgage isn't being paid. So I think you should also make a complaint to the DWP. Either the CAB or your MP could help you do this, but in any case, I think it's important MPs know that the system of loans to pay mortgages isn't working, and lots of people are still not signed up and falling into arrears.
WillThe Benefits Training Co:
Brightness
Categories
- All Categories
- 13K Start here and say hello!
- 6.6K Coffee lounge
- 103 Games lounge
- 416 Cost of living
- 4.3K Disability rights and campaigning
- 1.9K Research and opportunities
- 199 Community updates
- 9.3K Talk about your situation
- 2.1K Children, parents, and families
- 1.6K Work and employment
- 776 Education
- 1.7K Housing and independent living
- 1.4K Aids, adaptations, and equipment
- 615 Dating, sex, and relationships
- 363 Exercise and accessible facilities
- 737 Transport and travel
- 31.5K Talk about money
- 4.3K Benefits and financial support
- 5.2K Employment and Support Allowance (ESA)
- 17K PIP, DLA, and AA
- 4.9K Universal Credit (UC)
- 6.3K Talk about your impairment
- 1.8K Cerebral palsy
- 868 Chronic pain and pain management
- 180 Physical and neurological impairments
- 1.1K Autism and neurodiversity
- 1.2K Mental health and wellbeing
- 319 Sensory impairments
- 824 Rare, invisible, and undiagnosed conditions
Complete our feedback form and tell us how we can make the community better.