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Hi, my name is Jenny1959!

Jenny1959Jenny1959 Posts: 9Member Listener
Hi.my PIP has been suspended and my Carers Carers Allowance has been stopped because my PIP forms and letters were sent to the wrong address with a similar postcode to mine.My carer and my brother, who is my appointee, have made several phonecalls to the DWP to try to sort out my claim but have had no success in getting things sorted.The DWP have now changed the address they have on record to mine.The address they sent my forms to is a house that is up for sale.I have always received correspondence to my home address till now and I had to Google the other address because I hadn't heard of it.The numerous phone calls and not getting the matter resolved is making me even more ill.I don't know what to do.Can anyone advise me please?

Replies

  • Richard_ScopeRichard_Scope Posts: 856Member, Administrator Scope community team
    Welcome to Scope's community! It's great to have you here.  Just to get you started we have a How To Guide here, you can see all the latest posts here, jump in and get involved and don't worry we are a friendly bunch!  
    If you need anything, just let us know.


    Scope
    Specialist Information Officer - Cerebral Palsy
  • thespicemanthespiceman Posts: 2,704Member, Community champion Brian Blessed
    Hello @jenny59 Pleased to meet you welcome.

    Thank you for joining and sharing.

    Sorry what has happened.  I understand and do feel for you and no wonder you are suffering .

    Ask CAB to contact the DWP. That could be a solution.

    I know they might advise here and support you in getting the matter resolved.

    Also help and advise on anything benefits and form filling in.

    Hope that helps. Please ask anything, some one will know.

    We are a supportive community. Friendly, care and share.

    Please take care

    @thespiceman
  • ClaiireLouiiseClaiireLouiise Posts: 33Member Whisperer
    Hi @jenny59

    Just wanted to welcome you to the community. 

    You've had some good advice above, I do hope you manage to get it sorted. 

    Take care
    🌦Look for something positive each day, even if some days you have to look a little harder 🌻
  • steve51steve51 Posts: 3,782Member, Community champion Chatterbox
    Hi @jenny59

    Good Evening it’s great to meet you tonight.

    I’m very very sorry 😐 to hear 👂 about your current situation.

    How are things today???

    I’m one of the “Community Champions” here on our site.

    I would be very happy 😃 in helping you if required????
  • Jenny1959Jenny1959 Posts: 9Member Listener
    My brother, who is my appointee, phoned the dwp today and they admitted that it was their fault that my form was sent to the wrong address.They are sending me another form to my address and said I should receive it in 4-6 working days.They said that when I return the form the situation will be resolved.My carer has been informed that they can only keep their case open for 2 weeks so hopefully things can be sorted before then and they won't have to make a new claim.I suffer from Anxiety, high blood pressure and PTSD, also Arthritis and lack of balance and this situation has made me ill.I have hardly slept or eaten since my PIP was suspended and when my carer told someone at the DWP, she said "That's not my problem".The woman on the phone was really nasty and had me in tears, but today when my brother phoned he spoke to a young man who was very sympathetic and helpful.
  • Pippa_ScopePippa_Scope Posts: 4,465Administrator Scope community team
    Hi @Jenny1959, and a warm welcome to the community!

    Thanks for sharing this with us, and so sorry to hear about your PIP experience so far- it must have been an upsetting process for you. Glad to hear things are back on the right track now! Do feel free to keep us updated.
  • steve51steve51 Posts: 3,782Member, Community champion Chatterbox
    Hi @Jenny1959

    That’s great that your brother stepped in for you.

    Yes there are one or two nice people around nowadays.

    I know first hand 🖐that it is no good to get to upset 😢😪🤐

    As you can soon spiral out of control making things 100 x worse.

    I know that I have to “bite my tongue” most days otherwise I would have been “hung” by now!!!!!
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