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ESA WORK ASSESSMENT

I have just received today a letter with an appointment at the assessment centre at 9.15 am Sat 19/01/19. I sent them medical evidence stating I need a home visit with a Doctors letter and medical evidence of a rape in 2008 agrophobia ptsd and many other things.
I called them up and the Receptionist was quite rude. She said they had received my ESA50 form but not reviewed it and to call back to cancel the apt the Wed before the apt and see if someone had reviewed form. The problem is I get so nervous scared and unable to meet new people and am in between  a referral from my mental health nurse for support service Look Ahead. I need someone with me my 2 friends are only able to come and care for me evenings. Any help in support services I can get requires me to visit them before referral is complete. I am so stressed SLAM are not much help at all and i'm at my wits end. Any advice Im desperate and my mental health with anxiety and stress is also affecting my physical. I am Housebound just so upset. All my apts are home visits
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