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difficulty accessing a personal wheelchair account

rayreyrayrey Posts: 11Member Listener
We are having difficulty accessing a personal wheelchair account as announced by NHS England in April 2016.The NHS website says that they will be in place by the end of 2018 but my local Hillingdon CCG have emailed me that they don't do personal wheelchair accounts and have no plans to develop one in the future, they continue to use a monopoly supplier Opcare who in our opinion offer a very poor service
We are wondering if anyone else has had this experience and what could be done to resolve the situation.
It seems to us that if NHS England can announce a policy and a CCG can fail to implement it,shows a fundamental flaw in the NHS England organisation
Here's hoping to hear something helpful from this community
rayrey



aw

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