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Capita's,assessor's lies need to be stopped

V4VendettaV4Vendetta Posts: 11Member Listener
edited February 28 in PIP, DLA and AA
Hi guys,this is my first post and please don't judge me.Just can't get rid of my rage towards lying Capita and their assessors.Why they are allowed to get away with the crime they keep commiting.Is there anyone above them and really can sort the lying b..  trds ? They befriend you,you being so open to them and then you get a paper full of lies in your report not even a single word you told them in it.
There should be someone ,who is there for US,people who with our health issues kept being abused by the system even more,that brings more and more extra health problems,severe depressions,anxieties,suicides...
I was so angry when i received the report with lies,that i cursed the assessor and assessor's family,and that's not in my nature.Now i sleep all day long as my condition is worsening, have difficulty to pick myself up and fight.Taking unprescribed Bromazepam to keep myself "alive" and to write this post.
Why Capita allowed to walk all over US?
Something needs to be done.

P.S once again,sorry for the post filled with anger

Replies

  • wildlifewildlife Posts: 1,316Member Pioneering
    @wilko   Yes you're right that is how it's supposed to work and provided the assessor correctly records what they have actually seen or heard and justifies their opinion with factual statements that are based on truth then I would imagine this thread would never have started. if this were me when I received my report and I'd turned to Scope for help and support I would only feel worse if the advice was to tell me how the system is supposed to work and hint at what I did wrong rather than any fault lying with the Assessment provider. 
    @V4Vendetta I know how you feel but hopefully as time goes on you will be able to turn your anger into positive action to end up with an award of benefit that is fair and based on truth. There are 2 things you can be doing. One is to prepare for a Mandatory Reconsideration based on your report but you will have to wait for your final decision before submitting it. The other is to write to Capita to start an official complaint. 
  • V4VendettaV4Vendetta Posts: 11Member Listener
    It's not a moan.It's the system that trying to "assess" everything in their favour.I don't need to be covered in my fieces to commit suicide or have a severe anxiety and depression that stops me and alot of others to LIVE and stay alive.
    Myself and thousands of others are being lied and treated like criminals during assessments ,when they who assess US are the ones that  commit the crime by lying through their teeth.
  • V4VendettaV4Vendetta Posts: 11Member Listener
    @wildlife Thank you for your support and advice. It's my second assessment and with the help of my case worker I won the tribunal year or so ago,so waiting for my review now.
    Reason is I can't stand being treated like a criminal and tell my private things to an assessor who has no qualification in mental health.
    Also my condition is not getting better,they keep me on the same medicine,don't want to change it,and what's important ,i only get 2 or 3 appointments with my psychiatrist a year,who is as useful as pope's ......
    I never been like that,but bursting with anger not only for myself but fellow claimants who being played by these scammers.
  • bowdidge112bowdidge112 Posts: 3Member Listener
    Hi guys,this is my first post and please don't judge me.Just can't get rid of my rage towards lying Capita and their assessors.Why they are allowed to get away with the crime they keep commiting.Is there anyone above them and really can sort the lying b..  trds ? They befriend you,you being so open to them and then you get a paper full of lies in your report not even a single word you told them in it.
    There should be someone ,who is there for US,people who with our health issues kept being abused by the system even more,that brings more and more extra health problems,severe depressions,anxieties,suicides...
    I was so angry when i received the report with lies,that i cursed the assessor and assessor's family,and that's not in my nature.Now i sleep all day long as my condition is worsening, have difficulty to pick myself up and fight.Taking unprescribed Bromazepam to keep myself "alive" and to write this post.
    Why Capita allowed to walk all over US?
    Something needs to be done.

    P.S once again,sorry for the post filled with anger


  • bowdidge112bowdidge112 Posts: 3Member Listener
    Firstly you should NEVER curse ANYONE, they are human beings with families and have their problems too you know! can I ask what makes you feel so special?  Situations like this happen and you just have to deal with it I'm afraid, I have had an awful sh**t life and still am but life has taught me to be kind to people, this will come to haunt you I'm sure of that, Please be a kinder person
  • cristobalcristobal Posts: 800Member Pioneering

    My assessment was done very badly but I’ve never felt any animosity towards the assessor. Remember there may be a number of reasons why errors are made - incompetence, poor training, having a bad day, making a simple mistake, and of course they may be right and you’re wrong! Take into account also that most assessments are carried out professionally and competently.

    In my limited experience - I’ve had one assessment - I have more of a problem with the service providers themselves. A variety of people dealt with my request to rectify the mistakes in my assessment, and I was met with a total reluctance to do so.

    All that was ever required was “We’re sorry, we’ve made mistakes and we’ll put them right”


  • V4VendettaV4Vendetta Posts: 11Member Listener
    @bowdidge112
    First of all,where did I say i anykind of special than anyone.My heart hurts and i cry reading others people with similar stories either it' physical or mental disability.And yes it may haunt me ,but that's how I feel and don't think will feel any worse than i go through most of the days.
    Can't call them humans ,when they lie through their teeth on someone's fragile and vulnerable state?
    How many deaths they have on their hands?
  • poppy123456poppy123456 Posts: 15,111Community champion Disability Gamechanger
    Lots of people claim PIP and ESA successfully without any problems at all but we don't hear their stories. If someone has a decision they're happy with they have no questions to ask.
  • V4VendettaV4Vendetta Posts: 11Member Listener
    @cristobal How bad day ,poor training got to do with the person they assess.It's their job and they DO work with vulnerable people.
    Im genuinely glad you came across some people eager to help and rectify,but so far and it's my second time I experienced such horrible approach to such delicate job.
    And regarding animosity;once again it's not in my nature,but thats what been brought up within  so far and also we all have different state of mental health.
  • V4VendettaV4Vendetta Posts: 11Member Listener
    @poppy123456 There are also hundreds of cases that went badly we are not heard of.
    Let's not forget about hose who able to beat the system and trust me i'm aware of quite few.
  • ilovecatsilovecats Posts: 980Member Pioneering
    Sometimes, people just don't fit the descriptors and are simply not entitled.
    I wish more people would realise that.
    Blame the DWP for setting watertight standard. The assessors are normally just following the guidance.
  • Jade08Jade08 Posts: 27Member Connected
    edited February 28
    /ilovecats
    please don’t blame DWP they too have to follow rules which are not set by them but by the government. They are only doing their jobs following rules and guidance. I have friends some of whom previous worked for DWP and they get abused by customers on phone just because they followed the guidelines. 
  • poppy123456poppy123456 Posts: 15,111Community champion Disability Gamechanger
    Jade08 said:
    /ilovecats
    please don’t blame DWP they too have to follow rules which are not set by them but by the government. They are only doing their jobs following rules and guidance. I have friends some of whom previous worked for DWP and they get abused by customers on phone just because they followed the guidelines. 
    Lets be honest here. Sometimes when ringing DWP the advisers are far from helpful. A little manners go a long way and they certainly don't cost anything. There are some very helpful advisers when you ring but there has been times when i've rang and they have been far from helpful.
  • V4VendettaV4Vendetta Posts: 11Member Listener
    @ilovecats @Jade08 @poppy123456 They all have targets and bonuses ,they don't care about you.Whilst DWP not the most helpful or nice to talk to,but sometimes i think and do understand them due to so many people are take advantage of the broken system.But Capita and other subcontractors they just don't give a damn.No excuses for poor training,they are just nurses without a job.By taking assessor's job ,they are taking a big responsibility.But all they do care is numbers,especially in their bank account.
    One life is too many,because of their mistakes,and its its  more than one suicide ,because of their so called mistakes whilst assessing the person.
  • Government_needs_reformGovernment_needs_reform Posts: 846Member Pioneering
    Here is a classic case of how bad these assessments can be .@V4Vendetta

    As I've mentioned here before, I know a couple of HCP that worked for Capita and IAS (Atos) most of this this is about money and statistics, the training is very basic to say the least. Thankfully they have left those cowboy outfits and could see why many claimants get turned down.

    Paralysed claimant refused PIP on transfer from DLA

    A claimant who was getting the higher rates of DLA has been refused any award of PIP, in spite of being partially paralysed after contracting swine flu eight years ago.

    Anna Yellop, 48, has scarring of the brain, takes up to 200mg of morphine a day and is almost completely unable to stand or walk. Her husband is her full-time carer.

    She has an adapted Motability vehicle which her husband has to use to drive her to accident and emergency whenever she has a neurological attack, which happens frequently.

    Yellop was on the higher rates of DLA care and mobility, but was assessed as not being eligible for any award of PIP.

    Not only will Yellop have to return her Motability car if her appeal is unsuccessful, but her husband will also lose his carers allowance.

    Yellop had thought the move from DLA to PIP would be straightforward and had not expected to lose out:

    “When I read the letter, I burst into tears straight away. I felt completely as if my head had been bashed in.”

    “I felt as if someone had just come and totally robbed me of everything – it isn’t just your money, it’s your life.

    “It’s your life. It’s everything I’ve gone and lost.

    “The assessor came into my home and robbed me of my life.”

    Yellop has now requested a mandatory reconsideration.

    You can read the full story in the Cumberland. Full story here https://www.newsandstar.co.uk/news/17463015.carlisle-woman-denied-pip-despite-being-paralysed/?ref=twtrec


    The DWP, and government are in complete denial and corrupt as ever they break rules, tells total lies and we are paying price for their mistakes while they get away with Tax avoidance.

    120,000 or more dead and rising. 



    Also to add the latest statistics of where these fools, the rich are getting away with murder.




    ✅👀From the Labour manifesto 21st November 2019👀✅
    ⬇️⬇️⬇️⬇️
    The Tories’ flagship social security programme, Universal Credit (UC),
    has been a catastrophe. It has pushed thousands of people into poverty, caused families to lose their homes and forced parents to visit food banks in order to feed their children.
    Labour will scrap UC. We will immediately stop moving people onto it and design an alternative system that treats people with dignity and respect. Our ambition in designing this system will be to end poverty by guaranteeing a minimum standard of living.
    Tory cuts are pushing people into rent arrears and leaving them at risk of homelessness. We will stop housing costs running away from benefits
    by scrapping the bedroom tax and increasing the Local Housing Allowance.
    Labour stands with and for disabled people. We will always challenge stigma and discrimination wherever it is found and support the right of disabled people to live independently and be treated with respect.
    We will stop the dehumanising Work Capability and PIP Assessments,
    which repeatedly and falsely find ill or disabled people fit to work, and make sure all assessments are done in-house.
    Time and again disabled people have had to fight through the courts to receive the support they are entitled to.

  • wildlifewildlife Posts: 1,316Member Pioneering
    From my experience I agree about the DWP advisors although there are good and bad ones However the Decision Makers, 3 in all, that I spoke to in 2017 were pretty decent. The impression I got from them was that they did want to get things right but their hands were tied by having no medical knowledge whatsoever. That's why they have to go by the assessor's report without changing any decisions based on medical evidence. At MR they have to send your case back to the Assessment Company to be reviewed by a different HCP (I use the term loosely). A PA5 is then produced which recommends no change in most cases. Again the DM's have to abide by the word of the second assessor. After 2 years of fighting for a complaint to be accepted I found out that they are so well protected that they know whatever they write about you will be believed. There is a pressure of some sort that is making assessors dishonest. I suspect it's having to put so many claimants in each category by the end of the day, week, month or whenever.
                Again I will say it isn't helpful to posters who've experienced a bad assessor to be continually told how they assess you when that's not the way it was done. Or that it's your fault for not understanding how the descriptors work. Many disabled people are not able to understand by virtue of their disability and shouldn't be expected to. Defense of all assessors is wrong while ever there is even one dishonest member working amongst them. This forum has changed a lot from 2017 when there were knowledgeable Benefit Advisers who were kind and sympathetic even if they couldn't answer the question. The rest of the posters did their best to help. This element of "it's your fault" when a stranger arrives asking for help and defense of this corrupt process was non evident in posts from that time. Have you noticed how newcomers arrive and disappear just as quickly as soon as they realize no help is forthcoming? It's very sad that the written word is used to make people feel even worse than when they arrived here instead of trying to help them sort out the mess many of them find themselves in through no fault of their own. 
  • poppy123456poppy123456 Posts: 15,111Community champion Disability Gamechanger
    For those who understand the descriptors then in my opinion it's helpful to give advice to others, especially if you don't understand them. So many people think they should be awarded points for a descriptor but if you don't meet to criteria then you won't score the points. If a person has been given an award and they think they should have been awarded higher, there's no point requesting the MR or Tribunal if no further points can be awarded.
  • wildlifewildlife Posts: 1,316Member Pioneering
    Of course but this is assuming all is working as it should. Some people think they should be awarded points and they DO meet the criteria but are NOT awarded the points. It's these people who end up searching for help on forums as well as the one's you mention. Advice should not assume which of these applies to new posters who often give very little information on their claim. When they are accused of misunderstanding the PIP process or being in the wrong when they know they're not they then get angry at not being understood and are "got at" even more. So often the advice is given without thought as to the mental state of the recipient who is often very upset hence why they looked for and found this forum. Even general advice about how the system works is assuming it actually does work as it should and it's up to the poster to get their act together. Many cannot and never will be able to understand the complexity of way activities are scored but they do know when they read their report that some of the content doesn't apply to them. They may have difficulty putting that into words but that doesn't mean they're not right. 
  • poppy123456poppy123456 Posts: 15,111Community champion Disability Gamechanger
    Which is why it's always advised to get face to face expert advice because no one on an internet forum knows exactly how a person's conditions affect them.

    What ever anyone says, you'll always have people posting and asking for advice on an internet forum.
  • CockneyRebelCockneyRebel Posts: 5,250Community champion Disability Gamechanger
    Tea and sympathy have a place but will not win an award
    Be all you can be, make  every day count. Namaste
  • V4VendettaV4Vendetta Posts: 11Member Listener
    That's what this post is about.To stop thieving lying subcontractors like Capita,without any special knowledge about the person's condition to assess those people.Those nurses who get employed by Capita and its likes are the ones who can't get a jobs in proper sectors.
    From what i read and heard for years and out of my own experiences ,they DO lie on reports without even thinking of circumstances,how it may affect the ill person.
    All two reports i've got ,seemed were from different people as so e things wouldn't even apply.
    Hence and I hope not ,if i ever will need another face to face assessment,i will be installing personal security cameras with audio recording.Then I can take it court,or even media, to expose once again and show what they really are.
  • wildlifewildlife Posts: 1,316Member Pioneering
    @V4Vendetta, I fully intend to tell my next assessor that the last one lied on my report and get their assurance it won't happen again. If asked to do physical movements a reminder to report the correct results will be given. Last time not one of the results were correct. I'd like to know what pre assessment test results would be accepted to avoid having them done in the assessment ?   

  • V4VendettaV4Vendetta Posts: 11Member Listener
    @wildlife Both of my assessors lied,though second one been told about how first one lied in her report,and that the Tribunal awarded full points on most of the issues I'm having.Still the second one went and did the same the first one did.Lied.
    I really do hope that I start getting better and won't have to go through this again,but if I will have to,like I said,they will be filmed and recorded.
  • CockneyRebelCockneyRebel Posts: 5,250Community champion Disability Gamechanger
    Covert recording of any kind is not a good way to go, if you are found to be doing so your claim will be terminated.  You need permission to make an audio recording, two identical copies need to be made one of which must be given to the HCP. Even then the recording is of little use other than to remind you what was said. To be able to use it in any appeal, it will need to be proffesionally transcribed. You may find that what you remember being said and done is not completely accurate when listening to a recording. We often think that we said and did so and so  but the memory has a habit of distorting things especially when in a stress situation.
    Video recording, although the DWP have talked about it this is not yet an option and could well see you being sued
    Be all you can be, make  every day count. Namaste
  • V4VendettaV4Vendetta Posts: 11Member Listener
    @CockneyRebel Yes what you say is spot on and true.Still what being said during an assessment,rarely covers 100% of what real state of the person being assessed,although you try to being prepared,you still get lost after assessor's intimidation.
    As for recording and video evidence;personal security cameras are still a loophole.Assessors allowed to carry their phones,getting hour reminders and call backs in case they are in danger.So technically person who is being assessed can and should be allowed to have their own sort of personal security, let's say ,equipment.
  • BenistmonkBenistmonk Posts: 326Member Pioneering
    Ranting and moaning gives us temporary relive but at the end of the day it’s down to you and I the claimants to put in a watertight case with examples and evidence to support us.


    Says the man who probably knows everything about the system. The fact is, most people have not got a clue how the system works or should work. Ordinary people who are barely literate should not be expected to present their cases like experts who are legally trained solicitors. 

    The system is abusing peoples rights because they are not allowed access to expert legal advice needed to make correct claims. 

    This means the entire benefits system is designed to defraud people who have legitimate claims. 


  • V4VendettaV4Vendetta Posts: 11Member Listener
    Bet ,there are few assessors registered here on scope too. 
  • poppy123456poppy123456 Posts: 15,111Community champion Disability Gamechanger
    The only person that i know of on here used to be an assessor but isn't any longer. This person has made their self known to everyone and certainly has nothing to hide. In fact they have been extremely helpful in answering peoples questions.
  • cjohncjohn Posts: 14Member Listener
    @cristobal How bad day ,poor training got to do with the person they assess.It's their job and they DO work with vulnerable people.
    Im genuinely glad you came across some people eager to help and rectify,but so far and it's my second time I experienced such horrible approach to such delicate job.
    And regarding animosity;once again it's not in my nature,but thats what been brought up within  so far and also we all have different state of mental health.

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