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Assessor lied.

InShockInShock Posts: 13Member Whisperer
My partner recently had their pip assessment and a not long ago got their letter through saying they were awarding them 0 points. This floored us. To start with, my partner has multiple physical conditions that prevent them from doing tasks without help like cooking, dressing themselves fully, walking more than a few paces causes difficulty ect ect (I could go on but won't bore you)
Today we had the report through and in it the assessor has told multiple lies. One was about grip, she never asked my partner to grip her fingers but in the report it says she had and that they had done so without issue. She mentions my partner can walk to the garden gate (we don't have one) nor could they if we did. The whole report is scattered with lies.

I'm just wondering if anyone else has had this problem? My partner has put through the MR but we know because of the lies on the report that it probably won't change anything so are fully aware that it will probably end up going to appeal. I am worried that they will now take the mobility car that my partner relies on as they would be housebound with it. :(

Replies

  • Ami2301Ami2301 Posts: 4,316Member, Community champion Brian Blessed
    Hi @InShock welcome to the community! Sorry to hear this has happened. Unfortunately, many of our community members have experienced this too, so you're not alone. Keep us updated and let us know if you have any further questions :)
    You're a fighter. Look at everything you've overcome. Don't give up now!
  • cristobalcristobal Posts: 174Member Chatterbox

    @inshock - my assessment had a number of ‘mistakes’ in it. I recorded mine so these were easily identified but I was surprised to find that some of the answers that I was convinced that given weren’t actually what I'd said as well!!

    It’s very hard to do when you’re angry and aggrieved but I’d advise that you try not to concentrate too much on the lies/ errors/ mistakes. For MR tell them where you think you should have scored points and didn’t - the descriptors are available on line.

    I can’t remember now whether you’re allowed to send in additional evidence but someone on this forum will know…


  • InShockInShock Posts: 13Member Whisperer
    Thank you both. We have the report so will be sending it off with the additional evidence and hope they will consider it with the MR, doubtful by the sounds of it but we can but only hope at this stage, regardless we will have no choice but to take it all the way to appeal. I just hope my partner doesn't end up in hospital because of the stress involved.

    We will also be drafting a letter of complaint to Capita tonight along with a letter of complaint to the Nursing and Midwifery Board. I have read a lot on forums to not concentrate on the lies//errors/untruths in a report, but why should these be allowed to be dismissed? I do get that it helps not to focus too much on them when putting your case forward but it's hard not too when it's obvious the lies from the asssessor are what ultimately made DWP come to their decision.



  • twonkertwonker Posts: 309Member Chatterbox
    InShock said:
    Thank you both. We have the report so will be sending it off with the additional evidence and hope they will consider it with the MR, doubtful by the sounds of it but we can but only hope at this stage, regardless we will have no choice but to take it all the way to appeal. I just hope my partner doesn't end up in hospital because of the stress involved.

    We will also be drafting a letter of complaint to Capita tonight along with a letter of complaint to the Nursing and Midwifery Board. I have read a lot on forums to not concentrate on the lies//errors/untruths in a report, but why should these be allowed to be dismissed? I do get that it helps not to focus too much on them when putting your case forward but it's hard not too when it's obvious the lies from the asssessor are what ultimately made DWP come to their decision. 
    The DWP are supposed to weigh all of the evidence and not just rely on the assessor's report
  • cristobalcristobal Posts: 174Member Chatterbox
    InShock said:
    We will also be drafting a letter of complaint to Capita tonight along with a letter of complaint to the Nursing and Midwifery Board. I have read a lot on forums to not concentrate on the lies//errors/untruths in a report, but why should these be allowed to be dismissed? I do get that it helps not to focus too much on them when putting your case forward but it's hard not too when it's obvious the lies from the asssessor are what ultimately made DWP come to their decision.
    @inshock - you must do what you think best. The reason I suggested not to concentrate too much on the assessors behaviour is that is exactly what I did, and looking back I think that I should have used my time more positively.

    I made a complaint to Capita and was fobbed off at every stage. Their initial response was essentially several pages of what their procedures were, and when they did address my specific complaint they said that the assessor "couldn't remember". 

    Good luck with you MR - I hope that things go well for you...


  • bracabraca Posts: 33Member Whisperer
    I do not believe assessor's actually lie in their reports to DWP regarding PIP claim, they themselves are under time restraints and probably just had quick glance at your doctor/consultant reports ( yes wrong ) the F2F is your chance to put your view across about the difficulty you have with daily activities, A lot of claimants let assessor take the lead and they in turn apply their own opinion to drop down box answers, good luck with MR
  • InShockInShock Posts: 13Member Whisperer
    "I do not believe assessor's actually lie in their reports to DWP regarding PIP claim, they themselves are under time restraints and probably just had quick glance at your doctor/consultant reports"

    We don't have a front garden gate. My partners numerous pills are not all for a heart condition. Some medication wasn't even listed on the form even though they had the information before the appointment and was given it again at the appointment. I could go on but i feel my time would be more useful on the complaint forms at present.

    "The DWP are supposed to weigh all of the evidence and not just rely on the assessor's report"

    Yes I do hear that is what they are supposed to do.

    I do appreciate the responses given. .

  • Antonia_ScopeAntonia_Scope Posts: 1,334Member, Administrator Scope community team
    Welcome to the community @InShock I am sorry to hear the outcome of the PIP assessment. Please keep us updated on how it all goes. We have some videos on our YouTube channel on appealing, that you may find useful. Also, you can get some support from your local CAB.
  • twonkertwonker Posts: 309Member Chatterbox
    braca said:
    ........the F2F is your chance to put your view across about the difficulty you have with daily activities, A lot of claimants let assessor take the lead and they in turn apply their own opinion to drop down box answers, good luck with MR
    That is correct, that is how an assessment should be carried out. 
    Unfortunately many assessors are not really that interested in what you say unless it agrees with what they think. Many will put pressure on the claimant to give the answer they want. Also they do have a habit of moving to the next question without allowing the claimant to give further information/explanation. It is supposed to be a two way conversation but in many cases it isn't.

    You could say that it is a battle as the assessor wants to regain and retain the lead in the assessment process despite it being the claimant's assessment. 
  • madquasimodomadquasimodo Posts: 86Member Whisperer
    I think in all fairness all assessment should be recorded, then both parties are covered, its so easy to have a script prepared in your head, thinking you have covered everything, only to be put off guard by a random question and lose track of what was said. been there and done it, I think most people know the F2F assessment is hit or miss, 

    "The DWP are supposed to weigh all of the evidence and not just rely on the assessor's report"

    We all know this should but doesn't happen, I and my partner have had detailed medical evidence totally disregarded, the assessor report on the day can overrule any paperwork you supply, it shouldn't happen but does, in my partner case the DWP own Disability Analyst Doctors report was tossed aside and ignored, the assessment on the day overruled the doctors report, all because a ex Nurse/physio decided she knew better, still waiting for a day in court to test this out and see who's right. 
  • InShockInShock Posts: 13Member Whisperer
    "I think in all fairness all assessment should be recorded, then both parties are covered"

    I agree 100% with this.
  • WF2kWF2k Posts: 166Member Talkative
    I actually recorded my home assessment on the 4th because of all the stories I've been seeing about assessors. I'm not saying it's going to help but at least I have some sort of proof as to what I said, although the assessor did recap/read out a lot of the things he's typed out.

    Very sorry that this has happened to your partner :(
  • twonkertwonker Posts: 309Member Chatterbox
    edited April 16
    InShock said:
    "I think in all fairness all assessment should be recorded, then both parties are covered"

    I agree 100% with this.
    I can understand where you are coming from, but there are many people who would 'freeze' at the thought of being recorded be it audio, video or both. Besides which do we really want to be heading towards police type interviews? The answer I believe it that everyone should be given a choice. You should not force people to undergo a recorded assessment if it would upset them. I would strongly refuse to have any form of recorded interview/assessment for the reason I have mentioned above - I am not a criminal and as such I don't expect to be treated like one.
  • InShockInShock Posts: 13Member Whisperer
    twonker said:
    InShock said:
    "I think in all fairness all assessment should be recorded, then both parties are covered"

    I agree 100% with this.
    I can understand where you are coming from, but there are many people who would 'freeze' at the thought of being recorded be it audio, video or both. Besides which do we really want to be heading towards police type interviews? The answer I believe it that everyone should be given a choice. You should not force people to undergo a recorded assessment if it would upset them. I would strongly refuse to have any form of recorded interview/assessment for the reason I have mentioned above - I am not a criminal and as such I don't expect to be treated like one.


    I get your point. Really I do , and yes a choice should be given so those who don't want it recorded can opt out but my partner would of preferred to have had it recorded. As it's the errors made by the assessor which have caused them to go from higher rate mobility to 0 points.
  • justg72justg72 Posts: 168Member Chatterbox
    Hi Inshock
    The same happened to myself when i read the report and my friend who came with me, both of us thought there must have been a mix up or we must have been in a different assessment. I just can't believe that they are still getting away with it. If we did it we would be done for fraud!
    I am currently waiting for my tribunal next month. I put a complaint in and I.C.E. are now investigating as DWP did nothing!
    I hope you all the luck with the MR and hope points are changed. I went from enhanced for both to 0 points.
    I know most are winning their tribunals, however its the length of time you have to wait which is too long.
    Good Luck

  • InShockInShock Posts: 13Member Whisperer
    justg72 said:
    Hi Inshock
    The same happened to myself when i read the report and my friend who came with me, both of us thought there must have been a mix up or we must have been in a different assessment. I just can't believe that they are still getting away with it. If we did it we would be done for fraud!
    I am currently waiting for my tribunal next month. I put a complaint in and I.C.E. are now investigating as DWP did nothing!
    I hope you all the luck with the MR and hope points are changed. I went from enhanced for both to 0 points.
    I know most are winning their tribunals, however its the length of time you have to wait which is too long.
    Good Luck



    I really hope you win your tribunal. I am surprised that they are allowed to get away with this. Reading through the form does make it look like the assessor is typing about somebody else 75% of the time. My partner is in their 60's. The wait (as I'm sure it is for everyone in the same situation) is going to be really hard.
  • HeketHeket Posts: 2Member Listener
    It is possible to find online the training manual for the assessors.
    Write requesting Mandatory Reconsideration, detailing where and how the assessor failed to act in accordance with their own training protocols.

    KEEP COPIES 

    Head every letter and email Without Prejudice

    Conclude by stating that you intend to continue on to Independent Tribunal.
  • wildlifewildlife Posts: 1,295Member Chatterbox
    edited April 17
    @braca ; Sorry haven't read the whole discussion but some ASSESSORS most definitely DO lie !!!!!   Mine saw me place a water bottle between my legs to do a 2 handed exercise. On my report under informal observations she wrote that I was handed a water bottle by my husband and using my right and left hand I peeled off the plastic label whilst holding it between my legs. 1. I've tried this and it's almost impossible to do as the label round the middle is inaccessible. 2. It's the top you open to get a drink. 3. I was assessed as having no cognitive impairment. 4. She got the idea from the brief time I put the bottle between my legs. 5. It was written to give a reason why I had no problem using both hands to do something fiddly. THIS NEVER HAPPENED. What more can I say...
    @InShock you are perfectly right to separate the MR with DWP and the lies by complaining to Capita. Anyone reading this can also bring a case against their assessor to ICO who regulate the Data Protection Act. I did this and the outcome was a rejection for the individual case but they said if they got enough complaints about any organization they would investigate their way of handling personal data. When assessors lie like this they are contravening the Act which clearly states that information collected and used about any person should be correct and if not they will be forced to change it. 
  • HeketHeket Posts: 2Member Listener
    They also allow you to record the assessment, except they only store their copy for 14 months, knowing it takes at least 18 months to get to Tribunal.
    Sneaky.
  • madquasimodomadquasimodo Posts: 86Member Whisperer
    I keep seeing this "cognitive impairment" being mentioned a fair bit and its a trap, the argument seems to be "you can argue your case and understand the question" "you manage to drive, that requires a high level of mental and physical coordination" "you filled in the form and managed to appeal it, therefore you have full mental ability"
    I just had a massive row with my other half, she didn't understand we had to wait for a banking pass to access the account online, its long and complicated but since her operation anything to do with money or forms she cannot cope with at all.
    She no longer could do a stocktake or get the best interest rate, or work the best deal on a credit card, I have to explain some letters, if she trys and reads it first off she panics and think its saying something other than it really does say.

    F2F she passes as no cognitive problems fully alert, truth is different since her operation she has no concentration, get angry when she knows something is not right and wont take any explanation.
    Snapshots don't tell the whole story. 
  • wildlifewildlife Posts: 1,295Member Chatterbox
    @madquasimodo ; I completely agree, I do have cognitive impairments but can come across in a face to face as not having any. I opened the fridge to put something in the microwave yesterday and often can't remember what I did even seconds ago along with lots of other things my hubby has to remind me about. There's no fridge or microwave in the assessment room. On the other hand I have no problem with the written word mostly because it can be checked and altered at my leisure. I had a really bad car crash in 2003 when the roof of my car caved in and hit my head as the car had somersaulted and was upside down. Apart from age (68) surely an assessor reading about that experience could assume some either physical or mental impairment would result. Which it did. The before and after were very different and I had to give up a job I loved (carer). Assessments are absolutely useless IMHO.   
  • twonkertwonker Posts: 309Member Chatterbox
    InShock said:



    I get your point. Really I do , and yes a choice should be given so those who don't want it recorded can opt out but my partner would of preferred to have had it recorded. As it's the errors made by the assessor which have caused them to go from higher rate mobility to 0 points.
    There is no evidence that with a recorded assessment beit audio or visual will make any difference to the outcome of the assessor's report.

    Thinking logically and even with these recordings, I cannot see either the decision maker or a Tribunal routinely having to review the whole footage of approx.1hr before making a decision.
     

  • InShockInShock Posts: 13Member Whisperer
    "There is no evidence that with a recorded assessment beit audio or visual will make any difference to the outcome of the assessor's report."

    Just curious...But Is there any evidence that it doesn't make a difference?

    Again, thanks for everyone's comments.
  • twonkertwonker Posts: 309Member Chatterbox
    edited April 17
    InShock said:
    "There is no evidence that with a recorded assessment beit audio or visual will make any difference to the outcome of the assessor's report."

    Just curious...But Is there any evidence that it doesn't make a difference?

    Again, thanks for everyone's comments.
    No idea to be honest. Just that a DWP decision maker and/or a Tribunal will not have the time to listen/watch a 1 hour recording. It just won't happen. The waiting times for a Tribunal are running at over a year in some places - I couldn't imagine what the queue would be if they had to view/listen to the assessment as well.

    The assessor will know that so why would they make any special effort to carry out an assessment fully and in accordance with the DWP Guidelines just because it is being recorded.
  • jackie27jackie27 Posts: 19Member Listener
    I had my assessment last week I'm deaf no hearing on my left ear and 20%on my right hear I got no point they said I can culminate with the outside 
  • twonkertwonker Posts: 309Member Chatterbox
    jackie27 said:
    I had my assessment last week I'm deaf no hearing on my left ear and 20%on my right hear I got no point they said I can culminate with the outside 
    To gain the minimum of 2 points you have to have been assessed as being so deaf in both ears and have to continually wear two hearing aids.
  • InShockInShock Posts: 13Member Whisperer
    jackie27 said:
    I had my assessment last week I'm deaf no hearing on my left ear and 20%on my right hear I got no point they said I can culminate with the outside 


    I'm very sorry to hear that. Good Luck if you are taking it to Mandatory Review/Appeal.
  • justg72justg72 Posts: 168Member Chatterbox
    Hi Inshock
    I have come across a former benefits Tribunal Judge called Sir Henry Brooke if you google his name it goes to his blogging page and he writes about all the injustice he has seen over the years he even states that PIP is not fit for purpose and is against how people have been treat. When reading his page I came across a fantastic website type in: https://pipinfo.net
    You are then given different categories you can pick from, so think of your wife, her health problems and disabilities. Pick the categories which relate to your wife. This information can help you with the MR appeal. You can also read people's tribunals and it tells you about the different case laws surrounding PIP. Thanks for wishing me luck because of losing my PIP I am now going to be homeless as the landlord is seeking possession of my home because of rent arrears and I have just been assessed for ESA and have been moved from the support group to WRAG! 
    Looks like another MR and tribunal. My doctors and specialists say I am not fit for work and if I got a job I would be a liability because I have seizures daily and there not under control!
    I have worked all my life up until developing epilepsy and have paid my taxes and insurance and when you end up with ill-health and this prevents you from working, my belief was you are able to claim because of this, however this is not the case and I have lost all faith in this country and the benefits system.
    Have a look at that website as its a really good one with all the information you need to stand up and fight against this corrupt system.
    Good luck with your MR appeal.
  • ilovecatsilovecats Posts: 507Member Chatterbox
    braca said:
    I do not believe assessor's actually lie in their reports to DWP regarding PIP claim, they themselves are under time restraints and probably just had quick glance at your doctor/consultant reports ( yes wrong ) the F2F is your chance to put your view across about the difficulty you have with daily activities, A lot of claimants let assessor take the lead and they in turn apply their own opinion to drop down box answers, good luck with MR
    You are correct that assessors don’t have much time to read doctors reports. Due to data protection they are not allowed to open anything until you’ve arrived and checked in. A lot of times ‘lie’ are a difference of opinion or when other evidence is used to disprove a claimed restriction. 

    The only part part of the form that is drop down boxes is the physical assessment and the mental state exam. Everything else is free text typed and there are no ‘pre filled’ questions that the assessors ask, assessments should be tailored to your specific conditions.
  • twonkertwonker Posts: 309Member Chatterbox
    edited April 17
    ilovecats said:

    The only part part of the form that is drop down boxes is the physical assessment and the mental state exam. Everything else is free text typed and there are no ‘pre filled’ questions that the assessors ask, assessments should be tailored to your specific conditions.
    'should' is the operative word!
    In one of my assessments the assessor categorised my mental health as being alert, understanding of what is being said, excellent memory and well able to communicate.
    And there was me holding a copy of a report that the assessor had attached to the PIP2 form carried out by the dementia/memory clinic that consisted of information of the tests carried out resulting in a summarised conclusion.
    Short term memory issues - early onset dementia, traits of Autism, and chronic PTSD.
    It had taken the psychiatric team 2 years or so to come to that conclusion which was dismissed in 5 minutes as not relevant
    And so that was the assessor's opinion as to my mental ability no impediment found.

    After that I let my current award run that was offered to me and didn't bother to re-apply on review.

    As for my psychiatric team I told them at my next meeting that they were all wrong and actually there is nothing wrong with me so says the DWP. Funny though the psychiatrist just sat there with his mouth open and not uttering a word then up I went never to return.
  • InShockInShock Posts: 13Member Whisperer
    justg72 said:
    Hi Inshock
    I have come across a former benefits Tribunal Judge called Sir Henry Brooke if you google his name it goes to his blogging page and he writes about all the injustice he has seen over the years he even states that PIP is not fit for purpose and is against how people have been treat. When reading his page I came across a fantastic website type in: https://pipinfo.net
    You are then given different categories you can pick from, so think of your wife, her health problems and disabilities. Pick the categories which relate to your wife. This information can help you with the MR appeal. You can also read people's tribunals and it tells you about the different case laws surrounding PIP. Thanks for wishing me luck because of losing my PIP I am now going to be homeless as the landlord is seeking possession of my home because of rent arrears and I have just been assessed for ESA and have been moved from the support group to WRAG! 
    Looks like another MR and tribunal. My doctors and specialists say I am not fit for work and if I got a job I would be a liability because I have seizures daily and there not under control!
    I have worked all my life up until developing epilepsy and have paid my taxes and insurance and when you end up with ill-health and this prevents you from working, my belief was you are able to claim because of this, however this is not the case and I have lost all faith in this country and the benefits system.
    Have a look at that website as its a really good one with all the information you need to stand up and fight against this corrupt system.
    Good luck with your MR appeal.


    Thank you. I will certainly take a look and it sounds like it will be an interesting and helpful read. It's my husband who is appealing. It's a real shame the hospital and Dr's reports aren't given much consideration when it comes to the PIP assessment.
  • WaylayWaylay Posts: 775Member Chatterbox
    Interestingly, assessors (for ATOS/IAS - not sure about others) only get 10-15 mins to read through your form(s)/evidence before the assessment. Not even close to enough time, in my opinion!!!
    Heard from very recent IAS assessor (quit a few weeks ago) that this is still the case.
  • ilovecatsilovecats Posts: 507Member Chatterbox
    edited April 17
    Waylay said:
    Interestingly, assessors (for ATOS/IAS - not sure about others) only get 10-15 mins to read through your form(s)/evidence before the assessment. Not even close to enough time, in my opinion!!!
    Heard from very recent IAS assessor (quit a few weeks ago) that this is still the case.
    I can confirm this is still the case. We were not allowed to open any information until the claimant arrived and check in due to DWP. If the claimant has submitted loads of information we have to try and sift through what may be useful before we call the claimant in. Sometimes, I would go and tell the claimant that it’s would take me longer and warn them they would have to wait.

    Once a lady submitted over 100 medical reports (most not useful or relevant) and she insisted that I read them all before she came in. It took me almost 2 hours. She was not happy she had to wait so long. We can’t win! 

    This is meant that everyone else ran an hour behind for their appointments all day.
  • cristobalcristobal Posts: 174Member Chatterbox
    @ilovecats - I've posted this before but I'm a firm believer in the "get the assessor on you side" approach whether this is an application for benefits, a job or anything else.

    Much better to select the relevant evidence and keep it brief - the assessor can find the bits that quickly, and you get whatever you've applied for...

    100 medical reports sounds like too much to me...

  • twonkertwonker Posts: 309Member Chatterbox
    cristobal said:
    @ilovecats - I've posted this before but I'm a firm believer in the "get the assessor on you side" approach whether this is an application for benefits, a job or anything else.

    Much better to select the relevant evidence and keep it brief - the assessor can find the bits that quickly, and you get whatever you've applied for...

    100 medical reports sounds like too much to me...

    With respect assessors should not be on anyone's side. I would imagine that if the DWP got wind of this they would be creating a stink accusing the assessor's of being biased.
    Assessors/DWP none of them are your friends and as such you should treat them as you would any other complete stranger, but in my case I unfortunately see them as the typical South Essex back street second hand car dealer!! You either love them or hate them.
  • InShockInShock Posts: 13Member Whisperer
    ilovecats said:
    Waylay said:
    Interestingly, assessors (for ATOS/IAS - not sure about others) only get 10-15 mins to read through your form(s)/evidence before the assessment. Not even close to enough time, in my opinion!!!
    Heard from very recent IAS assessor (quit a few weeks ago) that this is still the case.
    I can confirm this is still the case. We were not allowed to open any information until the claimant arrived and check in due to DWP. If the claimant has submitted loads of information we have to try and sift through what may be useful before we call the claimant in. Sometimes, I would go and tell the claimant that it’s would take me longer and warn them they would have to wait.

    Once a lady submitted over 100 medical reports (most not useful or relevant) and she insisted that I read them all before she came in. It took me almost 2 hours. She was not happy she had to wait so long. We can’t win! 

    This is meant that everyone else ran an hour behind for their appointments all day.

    Can you confirm "We were not allowed to open any information until the claimant arrived and check in due to DWP" if this is the case for a home visit? or if different rules apply?

    Thank you in advance.
  • wildlifewildlife Posts: 1,295Member Chatterbox
    @ilovecats Thank-you for writing "A lot of times" when mentioning lies. Looks like those of us who've had obvious lies, that are NOT a difference of opinion, written about us on reports are getting the message out there. In this instance the last thing we want to hear is that assessors don't lie ever. Or even don't lie. Will read what the judge has to say. Disabled people should not have to use their strength to fight for justice when they need all the strength they can muster to get through each day in many cases. 
    @twanker I feel for you. Your's is a classic case of assessor done bad. It should not be like this in the 21st century.            
  • ilovecatsilovecats Posts: 507Member Chatterbox
    InShock said:
    ilovecats said:
    Waylay said:
    Interestingly, assessors (for ATOS/IAS - not sure about others) only get 10-15 mins to read through your form(s)/evidence before the assessment. Not even close to enough time, in my opinion!!!
    Heard from very recent IAS assessor (quit a few weeks ago) that this is still the case.
    I can confirm this is still the case. We were not allowed to open any information until the claimant arrived and check in due to DWP. If the claimant has submitted loads of information we have to try and sift through what may be useful before we call the claimant in. Sometimes, I would go and tell the claimant that it’s would take me longer and warn them they would have to wait.

    Once a lady submitted over 100 medical reports (most not useful or relevant) and she insisted that I read them all before she came in. It took me almost 2 hours. She was not happy she had to wait so long. We can’t win! 

    This is meant that everyone else ran an hour behind for their appointments all day.

    Can you confirm "We were not allowed to open any information until the claimant arrived and check in due to DWP" if this is the case for a home visit? or if different rules apply?

    Thank you in advance.
    Different rules apply for a home visit because the cases are allocated in advance. I don’t know how the DWP get around data protection but generally, there are no ‘non attendances’ for home consults but quite a lot of people don’t turn up to the face to face assessments.
  • InShockInShock Posts: 13Member Whisperer
    ilovecats said:
    InShock said:
    ilovecats said:
    Waylay said:
    Interestingly, assessors (for ATOS/IAS - not sure about others) only get 10-15 mins to read through your form(s)/evidence before the assessment. Not even close to enough time, in my opinion!!!
    Heard from very recent IAS assessor (quit a few weeks ago) that this is still the case.
    I can confirm this is still the case. We were not allowed to open any information until the claimant arrived and check in due to DWP. If the claimant has submitted loads of information we have to try and sift through what may be useful before we call the claimant in. Sometimes, I would go and tell the claimant that it’s would take me longer and warn them they would have to wait.

    Once a lady submitted over 100 medical reports (most not useful or relevant) and she insisted that I read them all before she came in. It took me almost 2 hours. She was not happy she had to wait so long. We can’t win! 

    This is meant that everyone else ran an hour behind for their appointments all day.

    Can you confirm "We were not allowed to open any information until the claimant arrived and check in due to DWP" if this is the case for a home visit? or if different rules apply?

    Thank you in advance.
    Different rules apply for a home visit because the cases are allocated in advance. I don’t know how the DWP get around data protection but generally, there are no ‘non attendances’ for home consults but quite a lot of people don’t turn up to the face to face assessments.

    Thank you for answering. It's appreciated.
  • twonkertwonker Posts: 309Member Chatterbox
    wildlife said:
    @twanker I feel for you. Your's is a classic case of assessor done bad. It should not be like this in the 21st century.            


    I agree but it really isn't a worry. As far as I am concerned they can write what they want about me, I know different.
    I'm up for a review in May 2020 (12 months before the end date) If they carry on with their pantomime at that time I will tell them to put the claim where the monkey keeps its nuts. I just can't be bothered with the aggravation of it all. 
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