If this is your first visit, check out the community guide. You will have to Join us or Sign in before you can post.

Phone Deals

HarpHarp Posts: 68Member Courageous
edited April 23 in Learning difficulties
i had a phone call yesterday from BT saying since i been a loyal customer, they can look what they can do for an offer. They asked if i had a Mobile and I replied with yes and it in a contract which i was very happy about.  They proceded with an offer which includes a mobile.  I said that i don't need a mobile as i already i got one in contract and that i need any otffer in writing formats please as i have a learning difficulties.  They said you can check the deal by the email to confirm the offer. I replied that this is not right i have to agree with someting before i fully understood it. They said you can write it out. i said, that don't solves the issue as i need to do it at my pace to understand it. they pointed out again i can see the deal in the email to confirm it.

At this point i told them that i going to complain about that i missuing out of deal cus they don't do the deal in other formats to make deals eaually open to all customers.

I put an complaint with the chat system on their site which came back with nothing can be done and asked if i need anything else. As i was repling, they cut me off.  I tried again and stated that i got cut off. They seamed more willing to help and gave me £15 off my bill. They said they get someone to call me back at  at time what suited me. I said this afternoon ad they said betwwen 12pm-1pm, which i said that be fine. This morning I had and emial to say that the complaint has been closed but no reason why.

I have now sent an email about all what has happen and that it is not right i am getting treated this way.  I also pointed out to them that they need to have different ways contacting them across their site cus not everyone is comfortable using the phone.
ANNE ROBINSON (1 VOICE)
https://www.facebook.com/1Voice.Vision.of.the.heart/
Everyone has the right to have a say in what ever method they use



Replies

  • Ami2301Ami2301 Posts: 5,442Community champion Disability Gamechanger
    Hi @Harp sorry to hear what has happened. Keep us updated on the progress of your complaint :)
    You're a fighter. Look at everything you've overcome. Don't give up now!
  • HarpHarp Posts: 68Member Courageous
    I will do

    ANNE ROBINSON (1 VOICE)
    https://www.facebook.com/1Voice.Vision.of.the.heart/
    Everyone has the right to have a say in what ever method they use



  • mikehughescqmikehughescq Posts: 3,368Member - under moderation Disability Gamechanger
    Your complaint will go nowhere unless you express it in terms if the Equality Act 2010. You need a reasonable adjustment and that would presumably be some kind if easy read version. If they then refuse you would need to pursue a case with the help of a solicitor or an LD charity with a solicitor. 
  • HarpHarp Posts: 68Member Courageous
    Thank you for the info mikehughescq
    ANNE ROBINSON (1 VOICE)
    https://www.facebook.com/1Voice.Vision.of.the.heart/
    Everyone has the right to have a say in what ever method they use



  • April2018momApril2018mom Posts: 2,108Member - under moderation Disability Gamechanger
    When you make a complaint you need to make sure that it’s expressed in accordance with the equality act of 2010. When I was making a official complaint I made sure I was following the act. That is the only way to make sure that you are taken seriously. If you’re refused, contact a LD charity or solicitor for further advice. 
  • wilkowilko Posts: 1,847Member Disability Gamechanger
    edited April 28
    Hello everyone have you heard of the online complaints system resolver, linked with Martin Lewis. I have used it twice now both on mobile phone contracts and have had them cancelled without a fee and upgraded free also no charge or fee for using and of no response from the company then it is taken to the next level.
Sign in or join us to comment.