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Should they keep phoning?

sasha122sasha122 Posts: 58Member Listener
edited June 4 in Universal Credit
i have been on pip (daily living allow)  and  also esa support and also have a friend who,s my carer , the problem starts 1 yr ago we moved home 2 miles away and was told by esa to claim uc as we live in a UC "area" which i did now i only receive £317 standard rate and carer is phoned every 5 weeks a maeningless harrass call has my condition changed im a mental health patient under hospital is the amount i get right ? and should uc keep phoning my attorney live in carer any help would be grateful .

Replies

  • Adrian_ScopeAdrian_Scope Posts: 2,971Administrator Scope community team
    Hello @sasha122 and welcome to the community! :smile:
    Can I ask which ESA group you were in before? Was it the support group or WRAG? Your carer shouldn't have any work commitments and be in the no-work group, so shouldn't really be getting phoned by Universal Credit. Are they receiving the carer's element of UC? It might be worth them checking their commitments, which should be easy to find on their Universal Credit account.
    Senior Online Community Officer
    Scope
  • sasha122sasha122 Posts: 58Member Listener
    hello arian esa support group ...she,s still on income support and £ 66 weekly carers adrian she,s a friend and we live together but seperate on our housing benefit, they keep phoning last 6 months and i get standart £317 thanks for replying and they phhone her about me
  • sasha122sasha122 Posts: 58Member Listener
    i suffer adhd im underr specialist last 8 years im on quatiapine and equasysm xl  its starting to work me up and now the uc worker who,s been ringing even trying get me into the job centre has passed me on to another worker from uc i feel he knows he,s messed up
  • sasha122sasha122 Posts: 58Member Listener
    and i get pip daily living adrian
  • poppy123456poppy123456 Posts: 12,722Community champion Disability Gamechanger
    Hi,

    As you were previously in the Support Group for ESA then this award should have been transferred to UC when you moved across. DWP should have honoured that decision and placed you in the relevant group which is limited capability for work related activity (LCWRA) You need to ring ESA to speak to a case manager to ask them to transfer your ESA award to UC.
  • Adrian_ScopeAdrian_Scope Posts: 2,971Administrator Scope community team
    Hi @sasha122, are you getting anything towards your housing on your UC claim?
    Did your ESA end because you were found fit for work or was it just when you claimed Universal Credit? Do you have any work commitments on your UC claim currently?

    Do Income Support tell your friend why they're calling? I am confused why you were forced to switch but your friend remained on Housing Benefit and Income Support. 

    Sorry for all the questions, I want to be sure I know all the facts before I advise! :)
    Senior Online Community Officer
    Scope
  • sasha122sasha122 Posts: 58Member Listener
    hi adrian when moved she phone her income supp and carers to update addresss that was fine then she phoned esa they said asap you need to phone uc for brian (me) you live in aa uc area , so thats what my carer did i still had 2 plus yrs award on my esa , and i get  £620 inc my rent uc thanks poppy and adrian 
  • sasha122sasha122 Posts: 58Member Listener
    ive written to them on uc journal and they dont reply but they used too 
  • sasha122sasha122 Posts: 58Member Listener
    ill sort it cheers though
  • Hart86Hart86 Posts: 362Member Pioneering
    edited June 2
    If you were in support group you should have LCWRA on universal credit @sasha122 unless you’ve been found fit for work. So you should be getting extra money. Did they do a MPG1?? When you applied to universal did you say about having a health condition? You might need to call them if they’re not replying to journal. They can be really rubbish at replying there!!! ☹️
  • Adrian_ScopeAdrian_Scope Posts: 2,971Administrator Scope community team
    edited June 3
    Hello @sasha122, you should definitely have had your support group transitioned. Give them a call when they open (or ask your carer to) and explain that when you moved on to Universal Credit you were in support group ESA and believe that this should have been transitioned. They open at 8am this morning and it’s easier to get through earlier in the day. 
    Let us know how you get on. :)
    Senior Online Community Officer
    Scope
  • sasha122sasha122 Posts: 58Member Listener
    hi hart hi adrian UC did @ home visit for me ...and i will update you both my thanks =)
  • poppy123456poppy123456 Posts: 12,722Community champion Disability Gamechanger
    As you've been claiming UC for a year was that home visit a work capability assessment?
  • Hart86Hart86 Posts: 362Member Pioneering
    If it’s a new WCA I’d still query the backdated monies owed as your support group status should have been carried over and this treated as reassessment not a new application!! 
  • sasha122sasha122 Posts: 58Member Listener
    thankyou hart i aappreciate your advice and time i will ask them and let you know
  • sasha122sasha122 Posts: 58Member Listener
    my carer is phoning back i will update yu tommorow hart and adrian =)
  • sasha122sasha122 Posts: 58Member Listener
    update hi adria poppy my carer rang esa they have not sent UC  the mpg1 form 1 year on the girl was lovely she said she,s mailing UC mpg1 form to UC and a esa manager will over nxt 3 working days , so what rate UC should of been getting last 12 months as im on pip too daily liiving thanks and what will happen time scale wise =)
  • poppy123456poppy123456 Posts: 12,722Community champion Disability Gamechanger
    As you were previously in the Support Group for ESA then in your UC then you should have been claiming an extra £336.20 per month in your UC payment, slightly less before April 2019.

    Unfortunately your PIP award won't qualify you for anything else because the premiums don't exist on UC.

    You just need to wait for ESA to send across the details, i have no idea how long it will take. Once that is done they should pay you all your backdated money.
  • Hart86Hart86 Posts: 362Member Pioneering
    It’s sad that it took that long but glad they are sorting it now!! As I put in my earlier post they should have done the mpg1 straight away. They can get these checked very quickly (I’ve seen them done same day!) so if they drag their feet be sure to push them @sasha122. When is your next payment due? You should have the additional £336.20 a month @poppy123456 mentioned in your next award and it should also be backdated to the start of your universal credit claim!! Well done to you and your carer for chasing this up!
  • sasha122sasha122 Posts: 58Member Listener
    just had a message off UC my LCWRA has been referred to a decision maker what do they mean please ?
  • sasha122sasha122 Posts: 58Member Listener
    thanks hart only hour i messaged UC about they keep saying i need a fit note i said i dont i said i want a manager call me least 4 times to no call ..but same guy just said my LCWRA  has gone to decision maker but not 2 week ago my pip review has been continued as no change in health
  • sasha122sasha122 Posts: 58Member Listener
    and they still saying work coach will ring
  • poppy123456poppy123456 Posts: 12,722Community champion Disability Gamechanger
    sasha122 said:
    just had a message off UC my LCWRA has been referred to a decision maker what do they mean please ?
    If the home visit you recently had was a work capability assessment then this means the report has been returned and it's waiting for a decision maker to make a decision on your recent work capability assessment.

    Unfortunately PIP and LCWRA are different. People claim PIP and work.

    You can ring DWP to request a copy of the assessment report to be sent to you, this will give you some idea what the decision is likely to be because they mostly go with the report. Good luck.
  • sasha122sasha122 Posts: 58Member Listener
    hi poppy no home vist was last year we told him im on esa support and pip thanks for reply you  hart adrian have been helpful
  • sasha122sasha122 Posts: 58Member Listener
    another update the plot thickens esa said uc need to send us the mpg1 , weird esa and uc dont talk also what do uc mean by lwrca has been referred to decision maker its stupid uc needs ending worst mess up with all transfers
  • poppy123456poppy123456 Posts: 12,722Community champion Disability Gamechanger
    sasha122 said:
    hi hart hi adrian UC did @ home visit for me ...and i will update you both my thanks =)
    In this comment here you said you had a home visit? what was the home visit for?

    Usually they will do home visits when you have a work capability assessment. This is what is making me think why it's been referred to a decision maker because you had a work capability assessment.

    I know you already have LCWRA because you were claiming ESA Support Group but as you're now claiming UC then you can be re-assessed for UC at anytime.
  • sasha122sasha122 Posts: 58Member Listener
    hi poppy thankyou for your reply appreciated i will let you know what happens =)
  • Hart86Hart86 Posts: 362Member Pioneering
    So if esa have sent acrossdetails using the mpg1 then it will be being awarded. It being sent to a decision maker is usually about the back dated money @sasha122, so hope you hear very soon!
  • sasha122sasha122 Posts: 58Member Listener
    hi hart UC rang they was sortingg it out iill keep you updated i just want thankyou all for your info and support =)
  • Hart86Hart86 Posts: 362Member Pioneering
    Awesome, happy for you!
  • sasha122sasha122 Posts: 58Member Listener
    hello me again its still not been resolved theyve phoned monday and said theyd call  back the next day (no call) i have made a official complaint to dwp will they listen do you think ?
  • sasha122sasha122 Posts: 58Member Listener
    forgot to say they have sent me on my uc to do list (accept to log into my uc often for changes to work and personal details accept by 19th june or payments wont be issued ) im not clicking it i dont trust them because then it could jepordise my esa support mpg1
  • Hart86Hart86 Posts: 362Member Pioneering
    They really shouldn’t still be faffing around with this.
    when the person came to your house what did they say? Are you certain it wasn’t a new work capability assessment? The mpg1 should show you are owed the support rate LCWRA since you claimed universal credit, it shouldn’t really even need to go to a decision maker. 

    The commitments it’s asking you to accept, can you copy the text here so I can check they’re okay for you to accept? If you ignore them completely they will stop your money but they should take into account your LCWRA status!!
  • poppy123456poppy123456 Posts: 12,722Community champion Disability Gamechanger
    I have asked if the home visit was a work capability assessment and no answer was given. I can't imagine it would be for anything else to be honest.
  • sasha122sasha122 Posts: 58Member Listener
    home visit my carer sat and spoke with him ...and it says using my online account ill sign into my uc often , report changes to my circumstances and including any changes for work (i accept button ) also mycarer made him aware im on esa support poppy
  • sasha122sasha122 Posts: 58Member Listener
    i updated my phone number yesterday on it could that be reason ?
  • sasha122sasha122 Posts: 58Member Listener
    my carer just said he wanted see her attorney letter my ID and what im claiming esa supp and pip he was only 10 mins
  • poppy123456poppy123456 Posts: 12,722Community champion Disability Gamechanger
    Sorry but i'm still confused why you had the home visit and what was the reason for this visit?
  • sasha122sasha122 Posts: 58Member Listener
    its ok ill sort it poppy i dont know why but theyve messed up the girl admitted it on phone monday and she was nice she was sending to case manager she said it shouldnt of been sent for review
  • poppy123456poppy123456 Posts: 12,722Community champion Disability Gamechanger
    Review? This means you've been sent a work capability assessment form, is that correct? If so then the home assessment visit you had that day was most likely a work capability assessment and that's correct.

    Yes, you were in the support group for ESA and your award should have been honoured when you claimed UC BUT you can be re-assessed anytime from 3 months.

    DWP will owe you money for LCWRA element from when you transferred to UC from ESA but the new decision will overrule that ESA award. Fingers crossed that it will still be LCWRA and your award will continue. Once a decisions been made on that home assessment then you'll be able to see it on your UC journal.

    Hopefully they will pay you what they owe you from when your transferred from ESA soon.


  • sasha122sasha122 Posts: 58Member Listener
    no form for work assesment they said review decision maker poppy ive just won pip review no medical needed i know theyre at fault and got all the proof . thanks poppy for all advice 
  • sasha122sasha122 Posts: 58Member Listener
    thanks all for your help all the best brian x
  • Hart86Hart86 Posts: 362Member Pioneering
    sasha122 said:
    my carer just said he wanted see her attorney letter my ID and what im claiming esa supp and pip he was only 10 mins
    That sounds a bit like a benefits check up or compliance thing. 🤔 

    Okay, you really need to keep on at them. I would put something in my journal under payments along the lines of:

    Dear Case Manager
    When I applied for Universals Credit back in (date) I was in the ESA support group which you are aware of. 
    To date I have not been paid the LCWRA element of Universal Credit despite asking for an mpg1 to be sent to ESA as my support group status should have been transitioned. I am now owed over a year’s worth of money and this is putting me in financial hardship.
    I am requesting for this to be looked at as soon as possible and someone to be in touch with me by the end of this week with an explanation.
    Regards 



    I rarely suggest getting an mp involved but at this point (depending on your mp) it might be helpful! There is no reason for it to take this long and should have been done from the start!! Your case manager is responsible for this and should be able to fix it very quickly!

    The commitments sound right for your situation, they’re just confirming you’ll check your account and report and changes, everyone on universal credit has to do them. If it said about looking for work etc that’s different, it’s jsut reporting changes. if you don’t accept them they will stop your money. 😒


  • sasha122sasha122 Posts: 58Member Listener
  • sasha122sasha122 Posts: 58Member Listener
    Morning hart86 thank you so much for your reply this is unbelievable isn't it how they're treating people like I say to make it simpler I was on ESA support and pip daily living  my award is ongoing since 2012 anyway last year we moved address so we rung ESA support they said you live in a universal credit area so you now  have to phone UC and move over to universal credit which we did then we got a call off UC saying you have to come to the Jobcentre but with my condition I cannot really going to public places as it affects me so they did a home visit but he did not even speak to me as my carer is my attorney all he was asking for was ID for both myself and carer and her attorney letter he was here 10 minutes  she told him that I have got a psychiatrist and also that I am on ESA support and pip he did not want to mention anything about any work and separate from all this 4 months ago I had a PIP review through the door I was not asked to go to a medical but then 3 weeks ago it came through the door and I had won it to continue as my condition has not changed.. Monday just gone universal credit rang  and the girl was really nice my carer  said apologising saying it was universal credits fault but not sorted the mgp1 form she said she will phone back and  never... I have made universal credit and were now that I have made an official complaint to DWP for the treatment of all the stress and harassment towards myself and her and I will not be accepted commitments till I know what they are I have sent a picture and it says on the end of it including changes to work thanks again hart86 you've been amazing
  • poppy123456poppy123456 Posts: 12,722Community champion Disability Gamechanger
    There's no work commitments on that list. Accepting those commitments means you're only agreeing to check your to list and report any changes. If you don't accept that then your money will be sanctioned. It would say the same if you were receiving LCWRA.
  • sasha122sasha122 Posts: 58Member Listener
    Good morning poppy so it will be wise then to accept them commitments  ? I will trust in what you tell me thank you  I'm sorry my chat has not been clear as I have been using a fire stick for the past week I finally got my iPad back so I couldn't really explain proper typing details on a firestick remote lol  so I shall accept them commitments thank you again you've all been brilliant 😁😁😁
  • poppy123456poppy123456 Posts: 12,722Community champion Disability Gamechanger
    Yes, you need to accept those commitments. No worries.

    If you still don't get any further with the LCWRA for the UC then use this link to contact your local MP and explain to them exactly what's going on. https://www.parliament.uk/get-involved/contact-your-mp/

  • sasha122sasha122 Posts: 58Member Listener
    Thank you poppy I will accept them commitments I have just tracked the MP and sent him an email I even emailed the DWP at Caxton house
  • Hart86Hart86 Posts: 362Member Pioneering
    Fab, glad you’ve accepted them, I would have said the same as @poppy123456. ❤️
  • sasha122sasha122 Posts: 58Member Listener
    Thank you to you both hart86 and Poppy I have already had an email back off my MP and he's willing to help me my carer has sent him all the relevant pictures of my claims and  her carers attorney letter what will happen now I'm guessing it will be quite a while of a wait 😏
  • sasha122sasha122 Posts: 58Member Listener
    Omg just received this now off
    universal credit they are confusing me so why all the work-related calls and also work rate of pay for a year and where was the mgp1 form sent to are they referring to ESA so basically blaming them

  • sasha122sasha122 Posts: 58Member Listener
  • Hart86Hart86 Posts: 362Member Pioneering
    edited June 13
    Sorry @sasha122 what have you received from them? 

    Edit: just seen, must have posted at the same time!!

    okay, respond something along the lines of:

    Thank you for your reply.
    If the mpg1 was sent back in November can you please explain why my support group esa status has not been transferred and why I am still not in the LCWRA group and receiving the correct money from universal credit? I am now owed a substantial amount of money and have contacted my local MP for support. It would be appreciated if you could fix this error before they have to get involved. 
  • sasha122sasha122 Posts: 58Member Listener
    I have covered the names of the work coach  of myself and carer just because it's on the internet for privacy thanks hart poppy
  • Hart86Hart86 Posts: 362Member Pioneering
    I’ve edited my post as I didn’t see the picture before I posted. If it was sent back in November there is no reason for it not to be done and even if esa haven’t replied that’s not your fault or your job to chase, it’s theirs and is usually a quick and basically automatic process!! 
  • sasha122sasha122 Posts: 58Member Listener
    I know you're right hart86 I've just asked him on the journal well basically told him what you've just said and I've said I'm really starting to feel like they're trying to blame me for her it's not my job if ESA never got back to them I forgot to tell you and all I even emailed amber Rudd my local MP and DWP complaints that's so far this is going it's silly really this guy on my journal pops up now and again and he seems like a bit of a bully arrogant he is very helpful and his information is very basic not really explaining anything in detail even joining universal credit we've never had a letter to tell us how it was or anything
  • sasha122sasha122 Posts: 58Member Listener
  • Hart86Hart86 Posts: 362Member Pioneering
    There definitely isn’t enough support for claimants and the case workers aren’t always the best trained (not their fault) or very understanding, some people never get replies to journal entries at all!!!
    Let me know what he replies ❤️
  • sasha122sasha122 Posts: 58Member Listener
    Hart86 I will do it was the same guy last week who said he had sent it for review I don't know what he meant by that he's not very well on giving information to yo when he really should not have even sent it for review the girl from universal credit girl who rang on Monday said he should not have done and she said she was not  happy with what he was saying on the journals to me is  that correct me saying thatI'm going to make it clear to him also that this journal will be used as evidence in the future has still not press accept yet 2 commitments because at the end it does say work
  • Hart86Hart86 Posts: 362Member Pioneering
    She was right it didn’t need to be reviewed so he made a mistake there, although it is a common one as the staff are over cautious!!
    Unfortunately unless you accept the commitments they won’t be able to do anything with your claim. I promise these are just the general commitments everyone has (whether disabled, ill, caring or working), it’s just you agreeing to update them if there is any changes, including if you start work. If it was asking you to work they’d say something like “will spend X hours searching for work” and “will do everything I can to find more work or increase my wages”. 

    My commitments are exactly the same and I don’t have to look for work
  • sasha122sasha122 Posts: 58Member Listener
    Thank you hart86 you're amazing 😁😁 I've just accepted them so I'm sure that will be OK then will it and he's not replied yet lol
  • sasha122sasha122 Posts: 58Member Listener
    Also just had confirmation of our MP has contacted the DWPalready I only notify them this morning via email I sent him all the pictures of my letters this morning and my attorney carers he doesn't mess about does he a proper MP 😁😁 I'm interested and intrigued to know I wonder how it went when an MP contact them if it makes it fastera lot of disabled people should read this and do the same that I've done and the help that you have given me Poppy yourself and Adrian
  • sasha122sasha122 Posts: 58Member Listener
    Another message from him I asked him over the backdated pay his reply is "once a decision has been made (me)  from works capability assessment we can then look into how far back the payments will go I cannot give a confirm date as to when the decision will be made unfortunately so does this saga continue
  • Hart86Hart86 Posts: 362Member Pioneering
    He has clearly misunderstood the situation!! You need to be really clear in your reply and to the point, something like:

    I’m afraid you are misunderstanding the situation, I am not waiting on the result of a work capability assessment. I was assessed under ESA and found unfit for work and work related activities and was in the support group. When I claimed Universal Credit that award is supposed to transition over for me (hence the MPG1 form) and it hasn’t. Backpayment and my current award should reflect my status as LCWRA since the start of my claim. This needs to be addressed with urgency and if you are unable to do this then it needs to be referred to a Case Manager that can. 
  • Hart86Hart86 Posts: 362Member Pioneering
    You’ve definitely not had an assessment at all under universal credit have you??

    Although even if you had, your support group status should have transitioned so should have been paid until the new assessment decision anyway, so even if you have had an assessment, he is still wrong!!!
  • sasha122sasha122 Posts: 58Member Listener
    Hello Hart no not at all not had any assessment under universal credit all I've just had a message on the journal now by a team leader about my complaints they're going to review your complaint   and be in touch in the next few days do you think I should point out that I don't need an assessment then to this team leader
  • Hart86Hart86 Posts: 362Member Pioneering
    You need to be careful with your wording, it’s not that you don’t need assessment (they can choose to reassess you at any time) it’s that you aren’t waiting for an assessment result, you’re waiting for your support group status from ESA to be transitioned to universal credit.
    The message I said above would be a good thing to say back now, you can copy it word for word and it will explain the situation perfectly. I’ve copied it below and tweaked it for the team leader in case it helps:

    “Thank you for your help. I’m afraid your colleague has misunderstood the situation. I am not waiting on the result of a work capability assessment. I was assessed under ESA and found unfit for work and work related activities and was in the support group. When I claimed Universal Credit that award is supposed to transition over for me (hence the MPG1 form) and it hasn’t. Backpayment and my current award should reflect my status as LCWRA since the start of my claim. This needs to be addressed with urgency and any owed monies paid to me.
    Sincerely,
             “
  • sasha122sasha122 Posts: 58Member Listener
    Brilliant hart I have done that now I've copied it and sent it thanks so so much you're an amazing personh can I send you a picture of my pip review that came through the post the other week as well 
     just have a look at it
  • sasha122sasha122 Posts: 58Member Listener
    When I sent that that you told me to paste thank you two minutes after I've just got a message from them saying that my MP has contacted them this afternoon and one of the complaints managers is going to review the claim I'll be in touch shortly does that sound good hart review the claim 
  • Hart86Hart86 Posts: 362Member Pioneering
    That’s great, uc complaints managers are usually pretty good but don’t know all the policies etc, you may need to be very specific with what the problem is.  They should pick up your missing LCWRA and get it sorted ❤️ Keep me updated 
  • sasha122sasha122 Posts: 58Member Listener
    Thank you so much once again I will let you know as soon as I find anything else out like I say I'm hoping it can be sorted and we will send a little donation to scope once it is or when resolved 😏😏 
  • sasha122sasha122 Posts: 58Member Listener
    Good afternoon hart86 😏 yesterday I was told I will be contacted shortly how would you personally look at that ? I was thinking the same day or few hours but I've still not heard nothing 
  • sasha122sasha122 Posts: 58Member Listener
    Thank you to Tom from scope  deleting a post for me all the best sir 😊😊
  • Hart86Hart86 Posts: 362Member Pioneering
    While I would use “contacted shortly” to mean later that day, they usually mean “within the next week”!! Still no news today?
    What post was deleted??
  • sasha122sasha122 Posts: 58Member Listener
    morning hart still no call or message although on my uc my payments up by £50 but they did say no more work coaches will ring still no apology sorry not been online lately . and i phoned scope to delete one my letter pics as it showed my NI :)
  • poppy123456poppy123456 Posts: 12,722Community champion Disability Gamechanger
    Im not sure why your payment were increased by just £50, that really doesn't make any sense.

    Ring them again this morning and if you don't get a response this time i'd contact your local MP, if you haven't already done that i can't remember. https://www.parliament.uk/get-involved/contact-your-mp/

  • sasha122sasha122 Posts: 58Member Listener
    morning poppy and i know weird they said last week  a case mannager is dealing with claim and will be in touch shortly 7 days today and nothing but it still saying standard rate but its £50 up  and now ignore my messages...my mp contacted them last week and they said the problem should been sorted long ago
  • Hart86Hart86 Posts: 362Member Pioneering
    That’s ridiculous @sasha122!! 

    I would add another note to the journal under payments so it goes straight to your case manager, (mainly as a paper trail that you’ve been trying to get in touch) to say something like:

    I’d like to request an update to my situation. As you know I have been underpaid Universal Credit since the start of my claim. The MPG1 should have been issued to ESA and my support group status transitioned and payment issued from the start. I have been advised that this is a very simple process and should not be needing to be passed to decision makers and so on. 
    Could you please update me with the status of my query or pass me over to someone that can.

    It may also be worth you updating your MP with the fact this still hasn’t been resolved and you are still without money you are entitled to. 
  • Hart86Hart86 Posts: 362Member Pioneering
    Sasha which part has increased by £50? Is that the standard allowance? What does your breakdown say? That’s a really weird amount for an increase!! The only thing of a similar amount would be the increase between under 25 and over 25 rate and even then 🤔 
  • sasha122sasha122 Posts: 58Member Listener
    hello hart yes the standard rate by £50 ill snap shot it for you give me 5mins =) ive emailed mp again too 
  • sasha122sasha122 Posts: 58Member Listener
    Hart86 finally just as I messaged here before they have just rang  and they have actually resolved it they are contacting the payments team today to get it sorted out but I've also got a review in 4 weeks time for another  medical which is not a problem anyway as my condition still the same I just want to thank you hart86  I wand and poppy  ill make a donation to scope I wish you all the best and if there's any other problems in the future I will certainly ask your advice you've been brilliant 😍😍
  • Hart86Hart86 Posts: 362Member Pioneering
    Oh that’s brilliant news!!! Once they’ve paid it and sorted your statements, please let me know if you want me to double check anything (experience shows they can still get it very wrong at times)! 
    Can I still query the £50 though. Are you getting the 317 still? I’m worried they’ve classed you as a couple/household and want to check they’ve not messed anything else up!!
  • sasha122sasha122 Posts: 58Member Listener
  • sasha122sasha122 Posts: 58Member Listener
    Hart86 you know what I have been getting deductions over council tax so I was only getting £549 per month including my rent but maybe because they've reassessed it all some deductions might have stopped for one month hart86 
  • sasha122sasha122 Posts: 58Member Listener
    I think I was wrong to look at it thinking I'm getting an extra £50 but as you can see is still says standard allowance
  • Hart86Hart86 Posts: 362Member Pioneering
    Has the amount they’re paying towards your rent gone up maybe? Or maybe as you say, any deductions for advance or arrears may have stopped.

    Have they always not covered your full rent? Even when you were on housing benefit?
  • sasha122sasha122 Posts: 58Member Listener
    No the rents always been the same on it I'm not sure but heart what I will do once they get back in touch with what's happened and what they're going to pay I will come send you a message to see if it's correct maybe one of my deductions have been paid off or something it's all up in the air at the minute isn't it but once I find out more I will let you know you've been great as always 💓
  • sasha122sasha122 Posts: 58Member Listener
    The lady also said not to talk anymore on the journal or send messages on it they must be fed up of us lol 
  • Hart86Hart86 Posts: 362Member Pioneering
    Okay, hopefully they will get this all sorted now so you won’t need to!! They’re own fault for messing up so badly, if they were missing that amount of money I’m sure they would be complaining too! Good job for sticking with it and please let me know when you’ve updated it all. Best of luck to you!! 
  • sasha122sasha122 Posts: 58Member Listener
    I know hart86 and I certainly will keep you updated thank you very much and I hope you have a nice day today 💓
  • Chloe_ScopeChloe_Scope Posts: 3,940Administrator Scope community team
    I'm so glad this could be resolved @sasha122! Thank you @poppy123456 and @Hart86 for your amazing advice!
    Chloe
    Online Community Officer
  • sasha122sasha122 Posts: 58Member Listener
  • Hart86Hart86 Posts: 362Member Pioneering
    When they start actioning this @sasha122 they should go back and amend all your old statements so you can check if they’ve started. They would work oldest to newest and you should see a new section added underneath housing that says LCWRA or Limited Capacity for Work and Related Activities and some updates on your journal
  • sasha122sasha122 Posts: 58Member Listener
    Hart86 hello well things are moving faster today had a phone call this morning like I say accepting  I am owed money they posted a PDF file on my universal credit account journal saying we owe you money although the the money we are you is greater than what you owe us the payments were in the first 3 months of last year when I changed over  I never knew the amounts at the time cause it was confusing  and because I never understood  UC etc at the time  .I've got to pay back £1500  to them out the amount they're going to put in my  bank ( money owed letter )but they have not written a date or day of when they will be payed  this it just says we will pay this amount of money into your bank account I just want to pay them what I owe back and then it's resolved do you know what day roughly it could be ❤️
  • Hart86Hart86 Posts: 362Member Pioneering
    Do they explain what you owe the money for? As you’ve been underpaid for so long I’m struggling to see how you can owe them so much but without seeing the letters it’s hard to advise. It’s usually fairly quick that they make payments and they can just deduct what you owe them and pay you the difference, it just depends how they do it. Have they specified? Sorry for more questions, it’s just hard without seeing the letters - they don’t make anything easy do they?! At least some action is starting to happen
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