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Shopping Deliveries

ToastedSandwichToastedSandwich Posts: 4Member Listener
Well, I’ve just been told that Tesco are going to be following Asda in banning the delivery of shopping in carrier bags. I appreciate the reasoning behind this but i can see this having repercussions for the disabled. In my case I can cope with picking up the bags on delivery but having to bag the items from the delivery crate is going to cause me severe pain. A friend who is wheelchair bound happily picks up the carrier bags on delivery but has no practical way to transport items from the crates to bags. With the bagged items then, like myself, he is happy to put away goods over time.

Having the crates delivered to a different area is neither here nor there as then the driver will need to wait for quite a while as items removed from crates to cupboards etc.

When shopping deliveries started it was a godsend but I see this as a definite backward step for those with mobility issues. Very sad.


  • Adrian_ScopeAdrian_Scope Posts: 4,472Administrator Scope community team
    edited July 18
    Curious how this will affect those in accommodation that's not been adapted or is less accessible. I know one of the gentlemen who delivers our shopping outright refuses to carry the crates up flights of stairs, so taking potentially hundreds of individual items upstairs isn't going to be much fun.
    Senior Online Community Officer
  • Chloe_ScopeChloe_Scope Posts: 5,841Administrator Scope community team
    Thanks for this @ToastedSandwich and welcome to the community! When I lived in student halls I always got my food delivered! I have no idea what I would have done without the bags... like you say, they don't seem to have full thought this through for disabled people.

    If I may ask... What is your favourite toasted sandwich?
    Online Community Officer
  • ToastedSandwichToastedSandwich Posts: 4Member Listener
    edited July 18

    If I may ask... What is your favourite toasted sandwich?
    When I feel indulgent I use a Caramalised Onion and Rioja cheddar. When I’m feeling poor nothing beats a straightforward vintage cheddar with tomato although I have to be careful not to burn my mouth on those pesky toms. I will also add chillies or a chilli sauce anytime I can.
  • Chloe_ScopeChloe_Scope Posts: 5,841Administrator Scope community team
    Oooo that sounds very nice! I fancy a cheese toasted sandwich now! @thespiceman loves food recipes, I wonder what they would have?!
    Online Community Officer
  • thespicemanthespiceman Posts: 5,349Community champion Disability Gamechanger
    Hello @ToastedSandwich   Thank you for joining and sharing.

    Sorry to hear this.  Please may I explain.

    I subscribe to the delivery service.  You can call or ask on your order please note I am disabled need a hand with unpacking from crates.

    When you go on line right at the bottom of the page. Ask any thing we need to know about.  When you book a time slot.

    This is something I am aware of.  No plastic bags you still get paper ones for your fruit and veggies plus plastic bags for items like meat products.

    I know because every time the delivery driver calls .  Asks do you need a hand unpacking.?

    I have the delivery driver just put the crates in the front room or near to the kitchen and we unpack together.

    Please may I suggest speak to Customer service they will be willing to help you.  Explain might need a lot longer. To unpack.

    I put on my order call if early happy to be delivered .  If outside my time slot.

    Another solution split the shopping in two one part of the month then another part of the month.

    I do .  Does help.

    Hope that helps you.


  • thespicemanthespiceman Posts: 5,349Community champion Disability Gamechanger
    Hello @Chloe_Scope   Simple toasted cheese sandwich.

    You need one frying pan. Two slices of bread.  Grated cheese and Mayonnaise and Dijon Mustard a teaspoon of each.

    Make sandwich add Mayonnaise and Dijon Mustard to grated cheese any mix and spread on.

    I use Mozzarella grated with Cheddar or Gruyere.  Do not slice leave

    Toast in the frying pan add one knob of butter let it sizzle first side let it brown.  Turn over spatula careful. Toast other side.

    Remove should be oozing and slice.

    Serve with salad or Coleslaw.

    Take care.

  • ToastedSandwichToastedSandwich Posts: 4Member Listener
    Thanks @thespiceman Asda will be going bagless at the end of the month, Tesco are currently trialling it. I shall make a point of doing an Asda shop at end of month to see how it pans out using your advice. To be fair my Tesco delivery staff have always been helpful but having to empty a couple of crates maybe a touch too much if the stores don’t have a policy.
  • wilkowilko Posts: 1,926Member Disability Gamechanger
    Hopefully these home delivery companies will find a way round this for those who are disabled or require this service. As for the delivery driver who refused to go up stairs in flats had better look for another job because they are supplied with a  three wheeled trolley suitable for stairs.
  • thespicemanthespiceman Posts: 5,349Community champion Disability Gamechanger
    Hello @ToastedSandwich   Thanks very much for reply.  I hope I helped.

    Wanted to add further the driver who deliver do take in consideration about the weight of shopping have trolleys.

    I know been to my home using a trolley. I would also look at any thing like their conditions and services they offers. Terms.

    One final thing I am sure you like me . Think of these delivery drivers I do when visiting. So open my gates and anything they need to gain access.

    I would also subscribe to WHICH magazine has a lot of information on consumer advice and shopping especially the number of stars they give to supermarkets.

    Who is the best the worst and so on..

    Plus additional information, guidance on a number of certain aspects of living and consumer.

    Most of it lately environmental. I am aware of the harm plastics are doing the planet.

    You could an idea for you when delivering to your home use a environmental friendly bag .  Fill that up.  From the crate and then to your store cupboard.  Just a thought might save some time.

    Take care.

  • CockneyRebelCockneyRebel Posts: 5,250Community champion Disability Gamechanger
    Just a thought.
    Pay a small rental charge per crate, empty at your leisure. Next delivery, drivers swaps new crates for emty ones
    Be all you can be, make  every day count. Namaste
  • SeanchaiSeanchai Posts: 157Member Pioneering
    My son is a manager on the logistics side of Asda....he does not reckon they will go through this ( in Scotland at least) ....although one of the delivery van drivers reckon it could well go ahead as they have been time trialed for it 🤔
  • April2018momApril2018mom Posts: 2,465Member - under moderation Disability Gamechanger
    I do some of my food shopping at my local farmer markets. Every time I have a eco friendly bag for things I purchase. Whenever I come out of the supermarket I either carry the items in my hand or just use one of the baskets provided for customers. I prefer to buy only healthy items. Since I love talking to people I don’t use a home delivery service. 
  • ToastedSandwichToastedSandwich Posts: 4Member Listener
    My Asda has confirmed, that they no longer deliver with bags from end of this month. Maybe my area  (in Wales) is one of those test areas.
  • jajajaja Posts: 74Member Pioneering
    I have received notification that plastic bags will be stopping shortly and have been a little concerned. The email did say they would help put things in the kitchen although I don't know how I feel about that.
  • MatildaMatilda Posts: 2,616Member Disability Gamechanger

    I don't know which company you use but Tesco state that they will deliver to kitchen.

  • MatildaMatilda Posts: 2,616Member Disability Gamechanger
    Tesco have not considered disabled customers.  They will deliver to my front door where I'll have large bags waiting to transfer crate contents into.  Time consuming but probably most disabled people could manage this. Then gradually transfer contents to kitchen.

    Delivery drivers will be behind with their schedules!  As transfer from crates will take time for disabled and non disabled alike!

    Maybe Tesco will have to bring back bags!
  • jose2jose2 Posts: 128Member Pioneering
    @ToastedSandwich- I live in a flat with 12 steps ,and I  put a short note in box provided after making my shopping order asking if the driver would bring my shopping up into my flat as I too am so disabled ,the driver always obliges my request ,and as @spiceman says both me and the driver unload the goods together onto my kitchen table,me and the driver  chat about putting the world to rights while we do it, It bucks my day up ,who needs plastic bags when you have can have a nice 2 min chat with a another human being.
    Hope this comment helps ,

  • siobhan1siobhan1 Posts: 77Member Pioneering
    I can't shop in dribs and drabs every day for four of us. I have mental ill health problems that mean I would just not eat rather than shop. I am also a time-poor physically disabled student and I also have children to pick up from school and look after. I don't drive, live in a village and use a powerchair in what seems like Britain's most inaccessible town. Grocery deliveries are a godsend for me and I really dislike it when people try to tell me they are for lazy or disorganised people. If you enjoy shopping that's great. Also wheelchair trolleys don't fit on my chair so even if I could get there and have enough time and energy, I would have to shop at home or get someone to help.

    We tend to do a big shop of non perishables, cat food and cleaning products once a month and then 2-3 smaller shops of fresh stuff throughout the month. The big shop would mean the driver is there for an hour while I take it out.

    Usually they bring the crates to the door and my partner takes the bags to the kitchen. We have quite a nice home and I don't mind someone bringing crates in but my partner has agoraphobia and social anxiety and does not like visitors. If it were up to him he would never answer the door or even open curtains. He is ok with taking the bags to the kitchen and closing the door but I don't think he could cope with someone being there while he took every item out of the baskets. I suspect there are a lot of people for whom their home is their sanctuary and they do not invite people in. There may be people that, for whatever reason, do not want people to come in and judge the way that they live. A few years ago I was a single person, at working and out all day so when I couldn't afford furniture and carpets my flat just had a bed and packing boxes and I didn't have anyone come round. I just used to sleep and eat there and would have been mortified at the thought of someone coming in.

    My neighbour purportedly has mental ill health and the only time he answers the door is to the Asda and Amazon delivery people but nobody ever leaves or goes in.

    I don't like the plastic bags but Co-op bags are now compostable like the ones used in kitchen caddies and they could use those, or else deliver in lightweight cardboard boxes. I believe that Morrisons or Ocado had a scheme where you give the bags back to the driver on your next delivery and they could do that with boxes or bags.
  • Adrian_ScopeAdrian_Scope Posts: 4,472Administrator Scope community team
    Matilda said:

    I don't know which company you use but Tesco state that they will deliver to kitchen.

    Thanks @Matilda. I will bear that in mind next time a certain someone refuses.
    Senior Online Community Officer
  • thespicemanthespiceman Posts: 5,349Community champion Disability Gamechanger
    Hello  @Matilda    I had a delivery of shopping last week from TESCO.

    Spoke to the delivery driver this issue of no bags.  They will continue to put certain items in paper bags.

    Such as fruit and vegetables we can dispose of those in our recycling.

    Plastic bags are issued for produce for meat and fish and certain items. That will be continued.  No charge . As they do that any way.

    You can give back the plastic bags.

    You could contact the Customer Service Helpline for groceries .

    0800 917 6906

    Calls free from a BT landline.

    or 330 123 4055 calls charged.

    Monday to Saturday 7am to 11pm Sunday 10.00 am to 10.00pm.

    I am sure if you did talk to them. Be happy to oblige.

    Also when placing an order put on the bottom of any order instructions .

    What problems that you may need help with.

    I always book a certain time because that is flexible both for me and the driver .  You could add that.

    I also like the general chat and help from the delivery drivers. After all there doing me  a service much appreciated.

    Know have any problems contact the numbers.

    I hope that helps you.

    Please take care.


  • ladygonegagaladygonegaga Posts: 11Member Connected
    I have emailed ASDA about this issue when they stopped bags for my deliverys 2 months ago. They just kept saying the same thing, that they would be stopping all bags soon and they hope I understand. Yes I do understand but really they need to sort themself out first. ASDA put there own brand items in plastic bags that cannot be recycled, ie frozen fish cakes, they put items like cabbage, cauliflower in non recyclable plastic bags just so they can scan a barcode at checkout.
    Doing the shopping online has been a must for me for the last 10 years and has been one of the last things I am able to do mostly independently. I now have had this taken away from me because I just cannot manage to take delivery on my own. I have tried using my own bags but its just to much and to painfull, bending down picking one item out at a time its impossable for me to do. The delivery drivers have been very good saying that they will take it into the kitchen for me and put the crate on the side, ER no thank you, I do not want dirty crates on my kitchen worktop and I have no space anyway, they say that they can put them on the kitchen floor? I have still got to bend down and pick items out and not being funny but I do not want strange men walking through my home in to my kitchen. The last delivery driver that fetched my shopping could not bend down himself to even help me. I can now only have the shopping delivered when my husband is at home so he can take delivery of it.

  • MatildaMatilda Posts: 2,616Member Disability Gamechanger
    Thank you, @thespiceman. That's very helpful. :)
  • thespicemanthespiceman Posts: 5,349Community champion Disability Gamechanger
    Hello @ladygonegaga   Pleased to meet you.

    Sorry to hear about your problems with ASDA.

    I do understand would it not be better a suggestion to find another supermarket company who can deliver to you.

    According to the WHICH survey of on line retailers ASDA were bottom.

    Have problems with my hands, lifting and carrying.  So when he or she arrives with a trolley.

    Crates piled up they put it near to the Kitchen as they can.  I have a very small Kitchen..  

    Then we together puts the groceries on the unit handing them to me. As he does some I do some.

    No bending or stooping or hurting myself.  Anything heavy he or she does it.

    I have small units not many in a cramped space. At the time they are going to arrive make room. Clear my units of any excess washing up or anything in the way.

    Open all gates and doors any obstacles.

    Make it easier for any one who delivers.

    All crates are then emptied as we go through each layer on the trolley together.

    If you ask like I do politely the  delivery drivers the TESCO ones do unpack the crates themselves and do ask where do you wish this to go.

    This is the whole idea of on line deliveries.

    You could another idea is to split the shopping in half I do this. Get one lot one half of the month another the other half of the month. Less to unpack.

    You mentioned not wanting to trample through your Kitchen and home. That is the whole point is it not.  How are they going to deliver your shopping then.?

    Have anxiety myself but have no problems regarding the TESCO drivers.  We should be respectable of what they are doing.

    I always happy to see them know many of them and are on friendly terms.

    After all this is a service you have paid for. If you not happy then there are answers.

    I hope that reassures you have a look on line see what other supermarkets can help you.

    Hope that helps.

    Please take care.


  • ladygonegagaladygonegaga Posts: 11Member Connected
    Hello thespiceman, nice to meet you too and thank you for your suggestions.

    I did used to shop with Tesco but found that for what we buy ASDA is cheeper.
    All the ASDA delivery drivers have been very nice and will do what you have suggested that the Tesco delivery men do for you.
    I have to have 2 deliverys a week / 8 days this is because I cannot think any further forward than 2/3 days on what to eat or what is needed.
    I have never had a delivery taken in my home in the 10 years of doing online shopping, i have always taken delivery of my items at the frount door and this suits me.
    I have thought about changing suppermarkets but all supermarkets will be following this no bag policy soon anyway.

    Unfortunately a part of my anxiety is down to Men which is why I am not comfortable letting them in my home. I also found out 30 years ago when a older man knocked on my door then walked straight in that the police can not do anything if your door is not locked and they do not cause any damage or take anything. It took me 2 hours to get him out of my home, he just talked and talked wanted me to go out on a date with him, I was 20, married with 1 child he was in his 60's. When I was 6 years old I was nearly kidnapped by a lorry driver. At 15 I was given alcohol then sexualy assaulted by a 24 year old. At 27 I was raped by my boyfriend that I had been seeing for 2 and half years.

    Oooh thats got me a bit now, I have never writen it down before and never talked about these things to anyone.
  • Adrian_ScopeAdrian_Scope Posts: 4,472Administrator Scope community team
    I can certainly understand your reluctance then @ladygonegaga. I'm really sorry to read everything you've been through and I hope you feel okay after being so open and honest?
    Senior Online Community Officer
  • thespicemanthespiceman Posts: 5,349Community champion Disability Gamechanger
    Hello @ladygonegaga   Thank you for sharing and I am sorry to hear what you have been through.

    Please can I suggest this is something one of my support workers advised a long time ago.

    Because I have memory issues .  Often have bought the same load of shopping twice. Or buying the same things over again when already have them.

    So she suggested do a stock take of everything in my home.  Compiled this.  Went through and is very useful tip to do.

    I have a folder sectioned with for example One page all the items for Breakfast another page the items for Italian recipes.

    Every time need to do a shop double check and cross off of list have that this week.

    Have some items starred for because buy those all the time.

    This what the supermarkets do. Evaluate and look at stock.

    Do not forget household stuff and items you need to survive.  Bin bags use a lot of zip bags great storage.  

    I also think by just sitting down making meal plans is another one I do.

    Make a menu do tumble downs. What chefs call them making one meal from one into another.

    Saves hassle and time and money.

    For example Bolognese into Chilli or Left over vegetables in Soup.

    I use Sundays for soups, stocks, sauces dicing slicing vegetables and in tubs ready for the week ahead.

    Veggies like Onions, Peppers, Carrots easily stored bottom of the fridge in tubs. Already sliced.

    Having a disability and a mental health condition . I never know who or how I going to be.

    Live on my own.  

    Please if I can help with anything . Foodie wise or wish to have simple ideas have loads.

    Tips, tricks new products out there to save time .  Always glad to be supportive.

    Wish you well.

    Take care.


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