Assumption — Scope | Disability forum
If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations.

Find out how to let us know if you're concerned about another member's safety.
Please read our updated community house rules and community guidelines.

Assumption

Harp
Harp Community member Posts: 83 Pioneering
A week or so ago, I had a phone call from BT  to see what deal they could do as I am s loyal customer.

As a person with learning difficulties I pointed out to the woman that I prefer the deals by  written form so I can take in my own pace. She replied back with, can't you hear at all then.

I put in a complaint to BT and put in links in about learning difficulties.

I got called back from BT today to apologize and agree everyone should have equal rights to deals. She said there are 3 ways for us to apply to tg deals, by the normal way by phone by the account holder, someone calls on your behalf or online. Which ever way you get a confirmation email to which you have 14 days to cancel the deal
https://www.facebook.com/1Voice.Vision.of.the.heart/
Everyone has the right to have a say in what ever method they use



Comments

Brightness

Complete our feedback form and tell us how we can make the community better.