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It makes no sense
i was on enhanced on dla but got downgraded to standard on i scored 10 points what i do not understand is capita said no face to face as it would be too upsetting and stressful for me causing great anxiety then award only 2 points saying i could meet people face to face if encouraged when they accepted in phone assessment that i couldn't do it even if my carer was with me i should have had more points because i can't do face to face at all this was enough to ensure i didn't get the 12 points i needed i don't understand it how can they say i coudn't do it and then say i could do if if encouraged i have asked for a mandatory reconsideration for someone to explain it to me i will be unable to appeal if that fails as i am agoraphobic and unable to attend a tribunal also i can't meet people i don't know i wondered about anybody's advice or if anyone can make sense of this for me