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Possible ESA underpayment
my wife had a visitor who filled in the esa 3ibr form July 12th. 2018 she passed away August 2019 she had no savings lived alone ( we were still married & i looked after her for 10 yrs not as a carer) all they keep saying now about possible esa underpayment is they have not got her records. so does anyone know what happens now. surely they cannot say she wasnt underpaid or say she was paid correctly. with no proof either way i am a bit confused