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advise with new sky+ hd box

deb74deb74 Member Posts: 529 Pioneering
 Hi all. I have just bought a new sky box and after 2 days it is still initialising. Is there anything I can do to make it initialise any faster. I have been on the sky website and it says that it should only take 2 hrs. I am a complete technophobe. thanks in advance.

Replies

  • poppy123456poppy123456 Community champion Posts: 18,452 Disability Gamechanger
    edited January 13
    HI,

    The best thing to do is to ring sky customer services and they will be able to help you. I also found this. https://www.sky.com/help/articles/sky-box-is-initialising

    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • deb74deb74 Member Posts: 529 Pioneering
  • thespicemanthespiceman Community champion Posts: 6,211 Disability Gamechanger
    Hello @deb74   Did you know SKY have an accessibility unit in the company.

    This means members like our community can ring up and they discuss any problems, issues with SKY services.

    You need to ask for it and then they can help you.

    Useful if you bought new products from SKY.

    I believe also might ask if you need some one to guide you through anything, could mean a charge if they need to come to your home.

    Please ask, I have new laptop contacted them, advice and guidance.

    Also offer other assistance security, viruses, back up etc.

    Many companies have this you have to ask though.

    Other ones are Utilities .

    SKY accessibility Unit number is

    0344 241 0333

    All staff are trained some like us this community. Pleasant chat other day, great to know.

    Please take care.

    @thespiceman
    Community Champion
    SCOPE Volunteer Award Engaging Communities 2019
    Mental Health advice, guidance and information to all members
    Nutrition, Diet, Wellbeing, Addiction.
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  • Adrian_ScopeAdrian_Scope Administrator Posts: 5,594 Scope community team
    Did you manage to get it resolved @deb74
    Senior Community Partner
    Scope
  • deb74deb74 Member Posts: 529 Pioneering
    Hi @ thespiceman. I didn't buy the box off sky. I bought it off amazon.
  • deb74deb74 Member Posts: 529 Pioneering
    Hi @Adrian_Scope. I haven't managed to fix it yet but I will try again tomorrow.
  • poppy123456poppy123456 Community champion Posts: 18,452 Disability Gamechanger
    Are you a sky customer? If so then give them a ring and they will help you. If not then try taking the plug out and leaving it out for a while. Plug it back in and try again. If that doesn't work then you'll need to contact the person you bought it from because it could be faulty.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • deb74deb74 Member Posts: 529 Pioneering
    HI @poppy123456. No I am not a sky customer. if I can't fix it I will get in touch with seller. Thanks 
  • poppy123456poppy123456 Community champion Posts: 18,452 Disability Gamechanger
    edited January 14
    This maybe the problem. You can access the freeview channels with a box but you'll need a dish and a viewing card to access some of the freeview channels, do you have both of those?
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • GeoarkGeoark Community champion Posts: 1,246 Disability Gamechanger
    @deb74 do you have it connected to a satellite dish? If it isn't it won't initialise. If it is connected to a working satellite dish it could be your dish is not aligned properly.

    As an individual I stood alone.
    As a member of a group I did things.
    As part of a community I helped to create change!

  • deb74deb74 Member Posts: 529 Pioneering
    HI @Geoark. Were I live everything was switched to digital years ago. normal tv areals  don't work so everyone has to use a satellite dish. The dish is fine! I will see if I can get it to work today.  
  • poppy123456poppy123456 Community champion Posts: 18,452 Disability Gamechanger
    The digital switch over took place for everyone in the whole of the UK in 2012.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • deb74deb74 Member Posts: 529 Pioneering
    Hi Poppy12345. Where I live the digital change over was in 2009. You can't even use freeview where I live!
  • thespicemanthespiceman Community champion Posts: 6,211 Disability Gamechanger
    Hello @deb74   Sorry to hear this.

    Spoken to SKY asked for a package the basic the cost.

    Done it all for you even though you have one, not expensive the package as you think.

    Put in a new box, satellite check coverage, is this OK the right place for your satellite dish can be altered,wires, plugs in the dish, box, viewing card.

    Do and tune the TV correctly.

    Clean up tidy up hoover the mess if any.

    All these companies have back up, some one to contact any problems no charge included in package.

    If ever want to leave often have deals on and makes you an offer.

    Heard of six months free and then sign up another contract.

    You can always ask any deals any offers.

    I know can be dauting I do though have done.

    Problem is you bought off AMAZON, I do buy from them but not many items electrical just wary.

    AMAZON gets a lot of products from China, bought recently CD player.

    Been a lot of the products from China as they might not  be the genuine article who knows my concern.

    Had on it Philips, the brand name but the box was all Chinese lettering works fine.

    Cost not a lot, never buy not known brands, so many.

    Once bought some jeans.  Has the label well know brand but the package arrived with Chinese lettering on labels.

    Been a big issue in the on line community those who shop like me. WHICH magazine recommend to all community members usually a lot to say about AMAZON.

    Certain area of China now the biggest industrial complex in the World.

    Many retailers get there products there including Supermarkets certain ones, as well on line shops.

    With anything you buy on line do some research, sit down take notes look around other companies.

    Are they the offers the selling to be good to be true.

    I bulk buy the named brands as I have done saved a fortune, many of them too expensive in supermarkets.

    One other point checkatrade.com. website often good TV satellite installers give you a better deal if you wish to if you can not afford SKY.

    Fixed an new aerial last year. Found this gent on line.

    Came to home, fixed aerial offered me a deal to put an fix a satellite if I need to , plus box viewing card.

    Cheaper than SKY.

    Just a thought.

    Please if you have any questions about your coverage there are a lot of information on line.

    Please take care.

    @thespiceman









    Community Champion
    SCOPE Volunteer Award Engaging Communities 2019
    Mental Health advice, guidance and information to all members
    Nutrition, Diet, Wellbeing, Addiction.
    Recipes
  • poppy123456poppy123456 Community champion Posts: 18,452 Disability Gamechanger
    deb74 said:
    . You can't even use freeview where I live!

    That makes no sense because without being a sky customer, that's what you're trying to do, using freeview through the sky box. If you were previously using a sky box before you bought the new one then i'd contact the person you bought it from because there maybe a problem with the box. If you weren't then it could be your dish. Hope you get it sorted.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • thespicemanthespiceman Community champion Posts: 6,211 Disability Gamechanger
    Hello @deb74   Been on line lots on companies wishing to look at your TV aerial. Coverage problems need to look.

    B.B.C . offer a service.

    Curry's on website could do the same contact them their fit a satellite box and every thing else might need.

    Please take care.

    @thespiceman
    Community Champion
    SCOPE Volunteer Award Engaging Communities 2019
    Mental Health advice, guidance and information to all members
    Nutrition, Diet, Wellbeing, Addiction.
    Recipes
  • Chloe_ScopeChloe_Scope Administrator Posts: 7,610 Scope community team
    I really hope you managed to get this sorted @deb74! :)
    Community Partner

    Scope
  • deb74deb74 Member Posts: 529 Pioneering
    Thanks everyone for the advise!
  • April2018momApril2018mom Member - under moderation Posts: 2,802 Disability Gamechanger
    Hello and welcome

    Ring Sky and ask to speak with customer services. Or you can try researching the problem online to see if anyone else had the same problem and how it was fixed. I hope this is useful! 
  • SeanchaiSeanchai Member Posts: 271 Pioneering
    hi Deb74 ....I think that you may have expected to connect your sky box ( from amazon) and be up and running ? 
     I,m afraid if you have not purchased a sky package (from sky) the you will not get the box to work . Please phone sky and see what they say , their packages can run from around £25 a month to well over £100 a month depending on what you wish to view on your TV . 
    Good luck and please let us know how you get on . 👍
  • poppy123456poppy123456 Community champion Posts: 18,452 Disability Gamechanger
    Seanchai said:
    hi Deb74 ....I think that you may have expected to connect your sky box ( from amazon) and be up and running ? 
     I,m afraid if you have not purchased a sky package (from sky) the you will not get the box to work . Please phone sky and see what they say , their packages can run from around £25 a month to well over £100 a month depending on what you wish to view on your TV . 
    Good luck and please let us know how you get on . 👍

    Hi,

    This was my thoughts too, which is why asked if they were a sky customer. I did do some googling and it is possible to receive some freeview channels without being a customer but a viewing card will be needed to view all of the freeview channels and i believe there's a small charge for one of those cards.

    Difficult to advise and if the issue hasn't be resolved then a call to sky will be needed because it may not be a fault with the box.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • GeoarkGeoark Community champion Posts: 1,246 Disability Gamechanger
    Yes, you can view free channels on a skybox without a contract. There are some variations to Freesat. There may be an issue with the viewing card, and Sky provides one for £25. Or at least do with their own box to view free channels without a contract.

    As an individual I stood alone.
    As a member of a group I did things.
    As part of a community I helped to create change!

  • deb74deb74 Member Posts: 529 Pioneering
    Hi Geork. I didn't mean I can't view fee channels. I have only ever had the free channels on sky. What I meant was you can't use a freeview box where I live. I spoke to a friend of mine yesterday who is going to see if he can get it sorted for me. 
  • deb74deb74 Member Posts: 529 Pioneering
    Hi Seanshi. I have never had a new sky box before. I have always had second hand boxes and have never bought a package from sky.
  • deb74deb74 Member Posts: 529 Pioneering
    Hi Seanshi. Also I have never had a viewing card. A friend of mine had a look yesterday and said there is nothing wrong with box he is going to see if he can sort it out for me.
  • GeoarkGeoark Community champion Posts: 1,246 Disability Gamechanger
    Hi @deb74, sorry the comment was not aimed at you but correcting the notion that you have to have a Sky contract for a skybox to work.

    If you have had second-hand skyboxes, but the new one is not it seems likely that this could be a card issue rather than an issue with the box. If your friend is unable to resolve the problem, a call to Sky should be able to resolve the problem if it is the card that is the issue.

    Having had a quick look around the general information is about using skyboxes which have previously used on a subscription. did find this advice though:

    A small number of channels are available “Free-to-view”, which means they can be viewed on a Sky box for free, but they require a viewing card. These are the Channel 4 and Five channels. Sky used to supply cards originally known as Solus Cards, as part of Sky Freesat. If you need a card, but don’t want to take out a subscription, give Sky a call and ask for a Sky Freesat viewing card.

    source: https://www.radioandtelly.co.uk/satellitefree.html

    Hope you manage to sort it out soon.

    As an individual I stood alone.
    As a member of a group I did things.
    As part of a community I helped to create change!

  • thespicemanthespiceman Community champion Posts: 6,211 Disability Gamechanger
    Hello  @deb74    Please can I add the following may be of interest to you.

    Freesat  which is a Freeview system using a satellite dish, connected to a box.

    This may cost you around £20 to £25 from any retailer, use Curry's.

    You could as I mentioned before ask Curry's do the lot they sell boxes, fitting the whole package, satellite.  I know of this because looking at new TV.

    Last week discussed options, including broadband installation to be connected to Netflix .  One socket near my TV is damaged they would and wished to offer to send some one to look at this.

    Of course my cost and my expense. Understand if you look on Curry's websites lots of guides and informative information.

    Understand this is an alternative to SKY.

    I had this myself .

    With this box you can get all Freeview channels no need for SKY box or any SKY contract.

    Please can I add further I moved to an area surrounded by trees, building a lot of signal problems.

    On an advice from the web and consulting the information on there.

    This I consulted those with expertise, knowledge using on line call chat.

    Sent an engineer out and he fitted the satellite dish, the box. Offered a back up plan and a repair contract.

    Looked at checkatrade.com website then and still do.

    Please can I suggest you need some one on line to talk to you.

    Many companies speak to them about your problems your issues with coverage.

    When we switched from analogue to digital I consulted the web.

    I do get confusion, muddled and do rely on those with knowledge.

    My friend @Geoark has given me a lot of his time when I asked about getting another laptop and alternatives.

    I did write all the information down made notes, kept for future reference.

    Always useful ideas.

    With that used it last week to make a decision to purchase new laptop from Curry's

    He does have a lot of useful information, very knowledgeable.

    To members like myself.

    Worth consulting, listening to.

    Hope this helps you to realise there is a lot of information, advice and guidance to be asking those with expertise. 

    Make notes, be aware there are solutions and practical sensible answers to any problems.

    We as a community can help and please be careful also be concerned that there are those out there.

    To exploit con, see you as a meal ticket make money from you.

    Trust me had the lot, they all see the disability thinking going to make massive profits form you but in reality not so.

    Once got a knock on my door from a neighbour up the road. Worked for installation company selling, fitting aerials, satellites.

    Heard had not any coverage told me at the door, my neighbour next door had told him.

    Leaflet flung at me quoting wild over the top  prices including VAT.

    Leaflet had no prices on it at all.

    Talking here hundreds into thousands.

    He got miffed and sent on his way got short shift from me.

    Always have some on with you in anything like this, I do.

    Just a suggestion.

    Please take care.

    @thespiceman



    Community Champion
    SCOPE Volunteer Award Engaging Communities 2019
    Mental Health advice, guidance and information to all members
    Nutrition, Diet, Wellbeing, Addiction.
    Recipes
  • deb74deb74 Member Posts: 529 Pioneering
    Hi @thespiceman. Thanks for that. It looks like I will need to buy a viewing card which is weird because I have never needed one before. I will talk to my friend about it next time I see him.
  • thespicemanthespiceman Community champion Posts: 6,211 Disability Gamechanger
    Hello @deb74   Please can I ask please read carefully what I have written to you.

    In my post to you.

    I am sorry to have to tell you.  You have wasted your money, do not need a SKY Box.

    Please look on line for information for FREESAT.

    Please contact Curry's as they will do this for you, check the coverage and everything else.

    I apologise but I have to add SKY is an option if you wish to have a package.

    I would consider FREESAT, I had this and you get all FREEVIEW channels and any FREESAT channels.

    As I mentioned before moved to an area surrounded by trees, buildings.

    Would need advice on coverage.

    Please contact AMAZON ask for a refund.

    You not the first, the last to have been through this problems.

    Please listen to what I am telling you and others.

    Please read carefully all information.  Write it down or down load it.

    I am sorry but I hate to say see a valued member of our community get short shifted, conned.

    Sorry harsh words I am not a nasty person am a gentleman of the forum, just every time need to say anything like this.

    Get emotive, upset and need to say my honest opinion.

    I am not a technical gentleman rely on knowledge from others and use there advice and guidance.

    Often consult members of our community.

    My friend @Geoark being one.

    The other week my taxi driver asked him, politely he offered to help and assist.

    Rebounded talking to some one who knows often a good ideas is it not.

    We live in a technical age need to be aware consult those that know.

    Please look at Curry's websites have as they do informative videos of anything you need to know.

    Simple, easy to follow.

    Curry's have staff trained for members of our Community speak to them.

    Had last week a member of staff must be near to my own age, kind supportive listen to them.

    Please wish you all the best.

    Please take care.

    @thespiceman


    Community Champion
    SCOPE Volunteer Award Engaging Communities 2019
    Mental Health advice, guidance and information to all members
    Nutrition, Diet, Wellbeing, Addiction.
    Recipes
  • poppy123456poppy123456 Community champion Posts: 18,452 Disability Gamechanger
    deb74 said:
    Hi @thespiceman. Thanks for that. It looks like I will need to buy a viewing card which is weird because I have never needed one before. I will talk to my friend about it next time I see him.

    You said you've never had a sky box before, which is why you won't have the viewing card. I'm a little confused when you say you can't use a free view box in your area because a sky box is a similar thing to a free view box.

    Also because you've never had a sky box before then there could be a problem with the dish.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • deb74deb74 Member Posts: 529 Pioneering
    Hi @poppy123456. I said I have never a new sky box. I have always had second hand boxes. Not sure why freeview boxes don't work here. It is weird. When I moved into my house in 2015 I bought a freeview box but it didn't work and I was told by my neighbour that you couldn't get it here. If I wanted to get freeview I would have to pay a to use it which makes no sense whatsoever to me! As for there being a problem with the dish my friend is going to check it for me.
  • GeoarkGeoark Community champion Posts: 1,246 Disability Gamechanger
    While Freesat and Sky box are similar to Freeview they differ in how the signal is delivered to the box. Freeview works like the old analogue tv in there needs to be a transmission tower which sends the signal and is normally picked up via an aerial. This had issues in some areas with poor or no signal. Freesat and Sky box receive their signal from a satellite and do not suffer so much from buildings and other obstacles interfering with the signal. In areas where there are issues with the local transmitter, satellite is the best solution.

    The problem @deb74 is having is that she previously bought used sky boxes. Once the first 12 months contract is up if a person leaves the service, the card is converted to a free view card, so she never had problems with them. As this is a new box, the card will not be set up to view without first being on a contract. Hence the need to contact Sky to get a new card for the box. Sorry deb74, I have done some more searching since my last post.

    Main differences between Freesat and Sky box is Sky box shows all the standard definition tv stations plus a few more, while Freesat offers 20 HD channels compared to 11 on Sky box. The advantage of freeview, if a good signal is available, modern tv's normally have this installed internally and so does not need additional equipment. Apart from an aerial.


    As an individual I stood alone.
    As a member of a group I did things.
    As part of a community I helped to create change!

  • deb74deb74 Member Posts: 529 Pioneering
    I will get in touch with sky. Thanks. 
  • Adrian_ScopeAdrian_Scope Administrator Posts: 5,594 Scope community team
    Did you manage to get this sorted @deb74? I hope you're able to watch TV again soon!
    Senior Community Partner
    Scope
  • deb74deb74 Member Posts: 529 Pioneering
    Hi Adrian_scope. I got a viewing card and tried to sort it out but the box still isn't working. I am starting to wish I had bought a second hand box instead!
  • poppy123456poppy123456 Community champion Posts: 18,452 Disability Gamechanger
    Was the viewing card from sky or someone else?
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • deb74deb74 Member Posts: 529 Pioneering
    It is a sky viewing card.
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