PIP, DLA and AA
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Pip phone assessment

Vic1990Vic1990 Member Posts: 10 Connected
So my husband had his pip phone assessment this morning during which I supported him... I wasn't sure why the assessment took place as due to COVID-19 his claim was extended by 6 months to Feb 2021 so would of thought a face to face assessment would have been more appropriate. But wow it lasted 1 hour 15 mins and I don't know about him but I'm exhausted. He's currently on high rate for both components. My husband has uncontrolled epilepsy, autism, anxiety and depression and undiagnosed mobility issues. The lady was pleasant enough but I felt like she wasn't happy with some of the responses my husband and I gave to the point she repeated the same question 3-4 times to try and extract an alternative answer. She was also baffled as to why my husband is unable to obtain a driving licence (because he's epileptic) or why our vehicle has no adaption (because I as the driver don't require any adaption and at present neither does my husband). I would highly recommend that if you are subject to a phone assessment or one in person that you have someone to support you. My husband would have said anything she wanted him to say had he not had any support. Now it's just a waiting game to see how what was said translates into their points system but trust is not my strong point when it comes to the dwp. 

Replies

  • katho31katho31 Member Posts: 699 Pioneering
    Best wishes for you, it does take it out of you and I too needed my hubby or I don't think, well I'm certain I would have given up and ended the call, I did have great help from scope at the time and many posters got me through it 
  • janer1967janer1967 Community champion Posts: 2,161 Disability Gamechanger
    Hi @Vic1990Welcome t the community glad you have joined us and thank you for sharing your experience with us it helps other members going through the same.

    It is common for assessors to ask the same thing but in a different way throughout the assessment to make sure they get the information they need

    It is a stressful and it is good you were there to support your husband

    After approx 7 days or when you get a text to say DWP have your report you can ring them to get a copy sent to you this will give indication of the points recommended. It isnt the final
     decision but the DM usually go with the report

    Keep us informed of the outcome
  • Vic1990Vic1990 Member Posts: 10 Connected
    Thank you for advice and support. My husband has had many assessments over the years so it's a difficult process but I understand why it's done (dwp don't want to be paying the wrong amount). The asking the same question multiple times in different ways was very evident but asking the same question expecting a different answer is somewhat underhand. In fact it was a question I answered " does he require help to get food from his plate to mouth"  my reply it varies and why it varies. Its not a yes or no answer not even on the assessment forms but that's that the response she tried hard to get. She also tried to say my husband has a seizure that last 30s, comes round in a few minutes then is back to normal. I was thinking does this woman have any medical background. My husband is still suffering 10 days after having a seizure. The previous assessment he had was at our home and the lady was so lovely so it can be a little hit and miss with assessors. 
  • Paul7210Paul7210 Member Posts: 39 Courageous
    Thanks for sharing @Vic1990 my wife has severe epilepsy with seizures most days, hopefully your husband should continue to get his pip even after Feb 2021, it's sounds to me he has a few medical issues and the lady ringing hadn't a clue. In our case we had a Care Needs assessment from Adult Social Care and they were very helpful to us and saved us alot of stress and anger. I wish you both the best of luck, epilepsy is one of the most difficult and unpredictable conditions to live with, if i can help or pass on anything we've learnt over the years let us know o:)

  • mikehughescqmikehughescq Member Posts: 4,718 Disability Gamechanger
    Vic1990 said:
    Thank you for advice and support. My husband has had many assessments over the years so it's a difficult process but I understand why it's done (dwp don't want to be paying the wrong amount). The asking the same question multiple times in different ways was very evident but asking the same question expecting a different answer is somewhat underhand. In fact it was a question I answered " does he require help to get food from his plate to mouth"  my reply it varies and why it varies. Its not a yes or no answer not even on the assessment forms but that's that the response she tried hard to get. She also tried to say my husband has a seizure that last 30s, comes round in a few minutes then is back to normal. I was thinking does this woman have any medical background. My husband is still suffering 10 days after having a seizure. The previous assessment he had was at our home and the lady was so lovely so it can be a little hit and miss with assessors. 
    Legally the question is whether someone can do something reliably. Unfortunately the software only allows yes/no answers.
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