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Positive Telephone Assessment Experience

izziihaizziiha Member Posts: 10 Connected
edited September 10 in PIP, DLA and AA
Hi! I just wanted to share my experience re. the telephone assessment for a new claim which I had this morning.
Although I don't know the outcome I just wanted to share how it was for anyone who is nervous to undertake their own calls! Please note that different assessors  may be different, this is just how mine went personally.

So firstly I found out about my appointment 7 days in advance via text and they also called me the working day before to remind me about it and let me know my assessors name. 
She called me 10 minutes late, but nothing that dramatic and it felt quite relaxed. It was VERY clear she had read through my documents (and I had sent relatively a lot!). It was also super great as she was an experienced eating disorder practitioner and I have an ED diagnosis/issues. She was very understanding and, luckily for me, well informed with the nature of my mental health issues.

During the call I was expecting, as I heard from the forums, 'trick' questions or repetitive ones. And I didn't really feel like that happened. Instead we went through the pip criteria one by one and she only wanted to focus on answering each specific section one at a time. And once she'd gone over it once then it wasn't revisited. 

After I answered questions she read out what she was typing, as long as that wasn't a 'trick', I got a clear impression of what was going into the report. (I guess we will see about that when I find out!)

Overall my call lasted about an hour.

Questions that were asked:
  • About me, my medication, my employment history and when I last worked, my schooling
  • She then addressed my three diagnosis and we talk about that for a bit, my treatments and how it touches on my life.
  • We then went into every section of the pip criteria one by one individually and she asked me about them in regards to each illness separately then as a whole. Occasionally she'd use a situational example like "if you were left in the middle of town would you be able to get home" to help me answer but there weren't that many of those. 
And that was it really! Happy to answer any questions x 
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Replies

  • Cher_ScopeCher_Scope Administrator Posts: 1,056 Pioneering
    edited September 7
    @izziiha I am so pleased your PIP assessment went smoothly.  I understand how anxiety-provoking the thought of it is and you sharing your story will help many of our members who are worried.  

    Thank you and please let us know how you get on going forwards  :) Have a lovely rest of the day.  

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  • janer1967janer1967 Community champion Posts: 3,599 Disability Gamechanger
    Hi @izziiha and welcome to the community great to have you join us and thanks so much for sharing your experience with us it will really help other members going through this 

    Hope you get a positive outcome
  • Chloe_ScopeChloe_Scope Administrator Posts: 10,249 Scope community team
    Thank you for sharing this @izziiha
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  • rosieposeyrosieposey Member Posts: 2 Listener
    I wanted to second this experience and reassure anyone reading this that there are compassionate assessors out there. My assessment yesterday lasted about an hour as well and we went through the form in more general terms than I had written down, almost to double check the information I had written. She took a lot of notes and showed great understanding of mental health struggles particularly. I was not interrupted at any point and I could add points I had missed out on at the very end. We even discussed her workload as an assessor and how stressful it is to work in a position where most people expect the worst from you. After reading horror stories on here I was definitely more than pleasantly surprised. :smile:
  • woodbinewoodbine Member Posts: 1,277 Disability Gamechanger
    Always good to hear positive news, when we hear so much negative stuff.
  • mikehughescqmikehughescq Member - under moderation Posts: 4,860 Disability Gamechanger
    During lockdown most peoples experience of telephone assessments has been positive with subsequent positive outcomes. Social media is largely an echo chamber for negative views so posting positive feelings is great. 

    Worth noting that there are no trick questions and never have been. That’s a myth perpetuated by claimants who simply don’t understand the PIP criteria. Basically you’re reading the wrong forums if people post such views unchallenged. Similarly with repetitive questions. Why does anyone ask a repetitive question? Because the person they asked it of completely misunderstood what they were being asked!
  • Adrian_ScopeAdrian_Scope Administrator Posts: 7,499 Scope community team
    I wanted to second this experience and reassure anyone reading this that there are compassionate assessors out there. My assessment yesterday lasted about an hour as well and we went through the form in more general terms than I had written down, almost to double check the information I had written. She took a lot of notes and showed great understanding of mental health struggles particularly. I was not interrupted at any point and I could add points I had missed out on at the very end. We even discussed her workload as an assessor and how stressful it is to work in a position where most people expect the worst from you. After reading horror stories on here I was definitely more than pleasantly surprised. :smile:
    Thanks for sharing this @rosieposey, I'm pleased your assessment went so well and that she had a good understanding of mental health. :)
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    Scope

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  • izziihaizziiha Member Posts: 10 Connected
    Does anyone know how long after the assesment I should hear from PIP (not for results but to hear they have received it). It's been over a week, so wondering if I should check with them to see if they have it? @Adrian_Scope

  • poppy123456poppy123456 Community champion Posts: 20,193 Disability Gamechanger
    If you mean the assessment report then there's no timescales. Once it's written and completed then it's returned. Some are returned the same day, some are within a couple of days, others are a lot longer, if the report is sent for audit. I've had assessment reports returned the same day and 1 that took almot 6 weeks to be returned.

    If you put a mobile number down on the form they usual text you once it's received back.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • izziihaizziiha Member Posts: 10 Connected
    Hi! Just wanted to share that I called up as hadn't heard about my report/and needed to report a change of address and they told me over the phone that I had been awarded enhanced daily living and no mobility (which is, honestly, more than I thought I'd be getting!) I am honestly over the moon. The process was so easy and from what the lady said she was writing down in the report I knew that, hopefully, I'd be awarded something.

    Keep your chin up guys <3
  • ernie2009ernie2009 Member Posts: 55 Courageous
    well done izziiha you did good. enjoy your day plus award.
  • janer1967janer1967 Community champion Posts: 3,599 Disability Gamechanger
    Great news thanks for sharing 
  • Tori_ScopeTori_Scope Administrator Posts: 935 Pioneering
    That's fantastic @izziiha :) Thank you for sharing!
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