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Pip form received text message alert

anxiousbirdanxiousbird Member Posts: 32 Connected
hi hi all 
so I posted my pip form on Thursday and I was just wondering whether I’ll get a text msg alert to say that it’s been received? (I have provided my mobile number and I did get a text msg when they sent out the form to me). 

I’m now worried because I didn’t send it recorded delivery and used the freedom pat envelope that came with the form 🙈


  • janer1967janer1967 Community champion Posts: 4,663 Disability Gamechanger
    Hi there 

    There is no need to send it recorded delivery at all 

    You might get a text but not guaranteed also it does take a while before it is actually processed and scanned by DWP which is when it shows as received 

    You can always ring and check when it gets near deadline and tell them when you sent it and they can extend the deadline if needed 

    My last review took them 3 weeks before it was scanned onto the system 
  • anxiousbirdanxiousbird Member Posts: 32 Connected
    Thanks @janer1967
    Oh do they scan the form and evidence? I thought they sent the original physical copies to the assessors. 🙈
  • anxiousbirdanxiousbird Member Posts: 32 Connected
    @janer1967 wow! 3 weeks is a long time lol 
  • janer1967janer1967 Community champion Posts: 4,663 Disability Gamechanger
    They do scan it  onto the system not sure if they send the originals or if they are kept by DWP. yes they get lots of mail so can sometimes take a while depending on the back log and amounts they hav.

    The whole application process can take several months from start to finish 
  • poppy123456poppy123456 Community champion Posts: 20,617 Disability Gamechanger

    As you only sent them last Thursday it may be a couple of weeks yet before you get a text message. It can take 7-10 working days to be scanned onto the system and it's not classed as arriving until this has been done. They will eventually send everything to the health assessment providers. Once that's been done then you'll very likely need a telephone assessment because most people have them. Timescales? There isn't any. Backlogs are just part of the reason a decision can be delayed.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • Ross_ScopeRoss_Scope Administrator Posts: 852 Pioneering
    Best of luck with the outcome @anxiousbird :) 
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  • anxiousbirdanxiousbird Member Posts: 32 Connected
    Hi all, just to update that I received a text from DWP this morning saying that they’ve received my form :) 
  • anxiousbirdanxiousbird Member Posts: 32 Connected
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