Employment and Support Allowance (ESA)
If this is your first visit, check out the community guide. You will have to Join us or Sign in before you can post.

esa not paid in

Hi I normally get my esa payments at midnight every 2 weeks on Friday and I haven't received a payment today. I am on income related payments and also on higher rate pip. thanks 

Replies

  • poppy123456poppy123456 Community champion Posts: 21,067 Disability Gamechanger
    Hi,

    Have you been sent more ESA50 forms recently, or maybe been for another face to face assessment for ESA? If not, do you claim mid/high rate care DLA or PIP daily living and you've recently been for a face to face assessment for this?

    There could be lots of reasons why they haven't paid you your money, or it could even be your bank just being later than usually paying you.

    DWP open at 8am you should ring them and ask because they are the only ones that can tell you the reason. Good luck and hopefully you'll get it sorted.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • steve1571steve1571 Member Posts: 3 Listener
    got paid at 3 am, feel a bit silly for over thinking. thanks for your advice.
  • poppy123456poppy123456 Community champion Posts: 21,067 Disability Gamechanger
    Glad you got paid. Sometimes payments into the bank can be made later than usual.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • dazz81dazz81 Member Posts: 6 Listener
    Hi can anyone help me please I was due my esa yesterday and it wasn’t paid I have been on it for 5 years. They wrote to me in January to go to an assessment but my doctor wrote me a letter so the deputy said that had excepted my reason and no further action was taken. Has anyone else had a problem with esa. Surely if they were going to stop it they would of wrote to me? Thank you
  • poppy123456poppy123456 Community champion Posts: 21,067 Disability Gamechanger
    dazz81 said:
    Hi can anyone help me please I was due my esa yesterday and it wasn’t paid I have been on it for 5 years. They wrote to me in January to go to an assessment but my doctor wrote me a letter so the deputy said that had excepted my reason and no further action was taken. Has anyone else had a problem with esa. Surely if they were going to stop it they would of wrote to me? Thank you
    HI,

    Unfortunately, you will need to ring them tomorrow morning when they open at 8am.

    Payments made on a Saturday are only usually made on that day because your bank has processed the payment earlier than they should and the payment day should be a Monday.

    If you have been found fit for work then payments can be stopped before a letter is received, as is often the case. I'm not sure what you mean by "deputy"

    They will be able to tell you what's going on when you ring them tomorrow. Good luck.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • dazz81dazz81 Member Posts: 6 Listener
    Sorry I meant to say dwp had excepted my reason for not going. I also had my pip assessment a few weeks ago and have still been awarded it. It just doesn’t make sense 6 months down the line they would have stopped it after they said no further action was required. Maybe it’s just an error there end? I hope so as I have no money for another 2 weeks! Thank you for replying 
  • poppy123456poppy123456 Community champion Posts: 21,067 Disability Gamechanger
    Could be an error but it's purely a guess, i'm afraid.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • dazz81dazz81 Member Posts: 6 Listener
    Okey doke fingers crossed thank you 
  • poppy123456poppy123456 Community champion Posts: 21,067 Disability Gamechanger
    You say they accepted your reasons for not attending? Did you have a decision on that review?
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • dazz81dazz81 Member Posts: 6 Listener
    Yes they said no further action was required and that they would be in touch if anything changed. That was the beginning off January. I recently had my assessment for pip and passed and they still continue to pay my pip. 
  • poppy123456poppy123456 Community champion Posts: 21,067 Disability Gamechanger
    Usually you'll receive a decision letter. As tomorrow is your official payment day then if you don't receive it early in the morning then ring them.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • dazz81dazz81 Member Posts: 6 Listener
    Ok thank you for replying if it’s not in there tomorrow I will ring them at 8am my bank always pay on a Saturday hopefully it’s an error because surely they would of wrote to me. When I had my pip assessment the woman even said to me we see you had letters from your doctor for your esa and still passed my pip. I am bipolar and have severe anxiety so I am really stressing and worrying. Sorry to be a pain
  • Adrian_ScopeAdrian_Scope Administrator Posts: 7,595 Scope community team
    Good morning @dazz81, sorry you've had such a stressful weekend wondering what's gone on with your payment. I hope it has gone in this morning and if not, do give them a call. Let us know how you get on. :)
    Senior Community Partner
    Scope

    If you have a few minutes to spare, we'd appreciate your feedback on our online community.
  • dazz81dazz81 Member Posts: 6 Listener
    Hiya it’s all been sorted thanks everyone! I rang them this morning and they said because my file is so big and I have been on esa for sometime they just wanted to check my details. They are putting the payment in today. So I am very relieved 
  • Adrian_ScopeAdrian_Scope Administrator Posts: 7,595 Scope community team
    Good news @dazz81. Glad it's sorted and thanks for updating us. :smile:
    Senior Community Partner
    Scope

    If you have a few minutes to spare, we'd appreciate your feedback on our online community.
  • myleslee08myleslee08 Member Posts: 3 Listener
    Does anyone know if there are issues with esa as my friend has not been paid today. 
  • poppy123456poppy123456 Community champion Posts: 21,067 Disability Gamechanger
    Does anyone know if there are issues with esa as my friend has not been paid today. 

    Hi,

    I'm afraid your friend will need to ring DWP to ask why they haven't received their money. They are the only ones that will be able to tell them the reasons why money hasn't been received. Do be aware that waiting times will be increased when ringing DWP now.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • myleslee08myleslee08 Member Posts: 3 Listener
    Think it's fine now. Yes she did wait an hour before someone answered and apparently there was a glitch in the system and said she should get paid within 3 hours. 
  • Adrian_ScopeAdrian_Scope Administrator Posts: 7,595 Scope community team
    Glad to hear it's been resolved @myleslee08
    Senior Community Partner
    Scope

    If you have a few minutes to spare, we'd appreciate your feedback on our online community.
  • TamartemisTamartemis Member Posts: 1 Listener
    Mine hasn't been paid either, I'm on phone now waiting 50+ minutes in. How do I try to not panic?
  • poppy123456poppy123456 Community champion Posts: 21,067 Disability Gamechanger
    Mine hasn't been paid either, I'm on phone now waiting 50+ minutes in. How do I try to not panic?

    Hi and welcome,

    Hopefully you've got through by now and found out the reason why you didn't receive your money today. Most likely a simple error.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • SampakaghidehSampakaghideh Member Posts: 9 Listener
    Hi.i havent recive my esa ..I was getting every 2 weeks on Friday.. any one can help me with this pls
  • poppy123456poppy123456 Community champion Posts: 21,067 Disability Gamechanger
    Hi.i havent recive my esa ..I was getting every 2 weeks on Friday.. any one can help me with this pls

    Hi,

    I'm afraid no one on an internet forum can tell you why you haven't received your money today. You will need to ring DWP when they open at 8am. Do be aware that phones lines are extra busy at the moment so it may take quite a while for them to answer.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • SampakaghidehSampakaghideh Member Posts: 9 Listener
    Hi.tks...is this just happen to me or happen to many people....I'm really worry
  • poppy123456poppy123456 Community champion Posts: 21,067 Disability Gamechanger
    Hi.tks...is this just happen to me or happen to many people....I'm really worry

    I received my money on Wednesday as normal. It's most likely a very simple error but you will need to ring them.
    The number you'll need to ring is 0800 169 0310

    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • SampakaghidehSampakaghideh Member Posts: 9 Listener
    Hi.tks.i try to call the number but didnt put me tru..any other phone number for esa available?
  • poppy123456poppy123456 Community champion Posts: 21,067 Disability Gamechanger
    Hi.tks.i try to call the number but didnt put me tru..any other phone number for esa available?

    That's the only number. As i advised, they will be extremely busy and you will need to keep trying. Once you do get through you could be on hold for quite some time. It's a free number so there's no charge to ring it.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • PalookavillePalookaville Member Posts: 6 Listener
    If it's any help, I have the same problem. That number 0800 169 0310 is for sure the correct one. Thinking I may call my bank first, as weirdly, they sometimes have visibility of upcoming transactions to which I do not. failing that, will hang on until noonish.
  • PalookavillePalookaville Member Posts: 6 Listener
    Oh, and when I tried calling earlier, phone said it was connected, but just silence. Took 4 goes to get to the auto-voice.
  • SampakaghidehSampakaghideh Member Posts: 9 Listener
    I call the bank and they said no money from esa come to my acc recently and they advise me to call dwp..do u have a same problem?
  • SampakaghidehSampakaghideh Member Posts: 9 Listener
    What do u think about the reason why they havent pay our money?
  • poppy123456poppy123456 Community champion Posts: 21,067 Disability Gamechanger
    edited March 27
    What do u think about the reason why they havent pay our money?

    If you haven't recently had another work capability assessment or you haven't returned a work capability assessment form that you were sent, there's no reason why they shouldn't have paid you. It will just be a simple error but only DWP can tell you why you haven't been paid.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • PalookavillePalookaville Member Posts: 6 Listener

    Sampakaghideh - yes same. Fingers crossed that it's the same as the one above from myleslee08 in that it did eventually come through that same day.

  • SampakaghidehSampakaghideh Member Posts: 9 Listener
    Hi m8..I just called esa department and have been told I'll recive my payment by this evening.. the reason was there is  some changing on the payments.make sure call dwp and they'll advise u when u recive ur payment bro
  • PalookavillePalookaville Member Posts: 6 Listener
    Cool. Thanks indeed. I'll wait until,say, 1pm before I call. It may be there by then, but can't leave it too late to phone up for fear of being on hold when they close! 

    Thanks again.
  • SampakaghidehSampakaghideh Member Posts: 9 Listener
    U welcome..call toke around 30 to 45 min to answer.call this number and follow the instrucion08001214433...


  • poppy123456poppy123456 Community champion Posts: 21,067 Disability Gamechanger
    U welcome..call toke around 30 to 45 min to answer.call this number and follow the instrucion08001214433...



    That's not the ESA contact number. That's the PIP contact number. The ESA number is here 0800 169 0310



    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • PalookavillePalookaville Member Posts: 6 Listener
    Hi. I got through. They said as above that it was "a glitch" and asked had I moved. (No). Then said perhaps someone typed my address in incorrectly on some other form. Anyway, text received just now saying that the money will be in sometime today. Will post up again if & when it arrives (and I still have electricity to do so). 
  • SampakaghidehSampakaghideh Member Posts: 9 Listener
    Hi.happy to hear that.hope u get ur right today..finger cross
  • PalookavillePalookaville Member Posts: 6 Listener
    In just now, so about 45 minutes from the text. Phew: the cats and I can eat! 

    Thanks folks - seems a cool forum!
  • poppy123456poppy123456 Community champion Posts: 21,067 Disability Gamechanger
    Glad it's been sorted.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
Sign in or join us to comment.