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Journals and can you trust your work coach and case manager?
Apart from the various journal messages left for my wc, I had left a couple under the category 'A Payment' that went unanswered.
One such message was about having repayments deferred for a UC advance, which I had to nudge my work coach about who then gave me the incorrect number to call, see this.
Searching around the interweb I found this ...
A payment – this generates a to-do for the case manager to respond to
But, someone says, here, that journal messages only have a priority of 6 and you'd be better of calling the service centre.
Resident joker - not to be taken too seriously ¯\_(ツ)_/¯