Hi, my name is Gail2018! Income AND Contribution
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Gail2018
Community member Posts: 3 Listener
I have been to the dentist and shown my benefit papers. They told me I was exempt. I had treatment and a month later a letter arrived with a penalty of £100+ £20.60 for the treatment. I rang the dentist and the NHS no. immediately, paid the £20.60 and appealed the £100. They refused and said it was my fault and I had to pay the £100 penalty, even after I explained the Dentist had seen all my papers. I’m told there are two types of this benefit, income based and contribution based. I never knew this, and neither did the dentists office. They have backed me up an said it is an honest mistake, but I’m really worried about having to pay £100, it will be such a struggle. Anyone else have this problem?
Comments
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Hi Gail and welcome
The dentist should have been aware that only income related ESA enititles you to free treatment and other NHS services
If you are on a low income you can apply for an HC2 certificate
CR
Be all you can be, make every day count. Namaste -
Thank you CR.
you would certainly think so wouldn’t you! ☹️ -
It's not really a dentist receptionists responsibility to know which type allows for free treatment/prescriptions. This is down to the person claiming the benefit. It's your responsibility.
I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.If i see a question that i know the answer to i will try my best to help. -
I realise that now Poppy. But not helpful, a bit like ‘close the gate’ when the horse has bolted! Won’t make that mistake again. I’ve spoken to her an she didn’t know there were 2 types of this benefit. Advice shouldn’t have been given to us in the first place. The rules are changed so often it’s hard to keep up!
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