Employment and Support Allowance (ESA)
If this is your first visit, check out the community guide. You will have to Join us or Sign in before you can post.

Community updates

• Read over some of our recent discussions and have your say!

• Upload a new profile picture and give your profile a personal touch.

• Get the latest information on issues relating to coronavirus.

Getting a P60U from the DWP?

FrankincenseFrankincense Member Posts: 6 Listener
Hi all. New member here. 
I’ve been doing Permitted Work on a self employed basis for three years now, whilst on ESA, and am due to do my tax return shortly. I have received a P60U in the post for the previous two years from the DWP, but this year, one hasn’t been forthcoming.
I’ve tried phoning them, but have sat on the phone for ages, without them replying...
In searching the web, it appears paper P60’s are being phased out, so my query is if anyone knows how to get a tally of my taxable benefits from the DWP?
Many thanks in advance 😊


  • Antonia_ScopeAntonia_Scope Member Posts: 1,783 Pioneering
    edited May 2019
    Hi @Frankincense welcome to the community. How are you doing today?
    I am sorry to hear this. Have you been able to get in touch with them again, recently?

    I'm not sure but some of our members may be able to answer your question.
  • FrankincenseFrankincense Member Posts: 6 Listener
    Hi Antonia. I’m doing OK thanks...
    I’ve spent approx. 45, 35 and now 25 minutes waiting for my call to be answered by the ESA Helpline in the last three days, to no avail...
    I also went into my local JobCentre Plus, to be told phone the very number I can’t get a reply on!?
    It is a tad frustrating, and any help and advice from members with similar experiences would be appreciated...
    I am thinking of writing to the DWP to request a P60U, but am dreading them replying by saying phone the non-answering number 🤣
    Best wishes
    F 😊
  • poppy123456poppy123456 Community champion Posts: 19,417 Disability Gamechanger

    DWP do still send out the P60's but i'm not sure when. It can often take as long as 1 hour for them to answer the phone and very often ringing as soon as they open is better. It's a free number to ring as well, which is good. I know waiting is annoying but writing to them isn't reliable because you may find you still won't have any answers.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • Antonia_ScopeAntonia_Scope Member Posts: 1,783 Pioneering
    edited May 2019
    Hi @Frankincense that's good to hear.
    Ah, I see that is a long wait, I can understand why you would feel frustrated. That might be a good idea and hopefully they will respond with a solution and not the number again. :)

    Have you tried your local CAB or HMRC?

  • FrankincenseFrankincense Member Posts: 6 Listener
    Thanks for the help @poppy123456

    Sadly, I do my permitted work at what would appear to be the very time I am more likely to get a call answered by the DWP 😲 
    I will send off the letter, and if it has no effect, will have to bite the bullet and sit on the helpline until they answer 😊

    @Antonia_Scope I did try to phone HMRC, but it was a similar message/story to the ESA Helpline, so put the phone down 🤣

    Thanks again all

    F 😊
  • woodbinewoodbine Member Posts: 1,140 Pioneering
    From memory the DWP issued P60's don't usually arrive until June
  • FrankincenseFrankincense Member Posts: 6 Listener
    Thanks @woodbine

    I’ve written to them, so if it is not forthcoming shortly, I will wait until the end of June, then ring them again 😊 

  • vikingqueenvikingqueen Member Posts: 125 Pioneering
    hi @Frankincense i have just received mine in the post today, it was dated 4/5/19 so there is still time for yours to come
  • Chloe_ScopeChloe_Scope Administrator Posts: 9,519 Scope community team
    Hi @Frankincense, hope you are doing okay. Has there been any update about the P60? :)
    Community Partner
  • Government_needs_reformGovernment_needs_reform Member Posts: 850 Pioneering
    edited May 2019
    I've received a P60 today. And was dated 4th May.
    I created one of the campaign election video for Labour, and Jeremy Corbyn,
    This is a new version of Emeli Sande, Hope "You Are Not Alone
    I highlighted everything that's wrong with this country from benefits, NHS etc, but now we have to put up with the hate now. 

    You can see the video here.

  • FrankincenseFrankincense Member Posts: 6 Listener
    I’m doing OK thanks 😊 No sign of a P60U as yet, so I will leave it to later next week, and if it doesn’t arrive, I will endeavour to phone them 😊 Thanks for everyone’s input, and it is nice to not feel I am alone with my issue 👍

    F 😊
  • Chloe_ScopeChloe_Scope Administrator Posts: 9,519 Scope community team
    No problem at all @Frankincense- hope it does arrive soon! :)
    Community Partner
  • FrankincenseFrankincense Member Posts: 6 Listener
    @Chloe_Scope @Government_needs_reform
    I’m happy to say my P60U arrived today, dated 04/05/19, so I can now fill in my tax return.
    I’m a ‘do it yesterday’ type of person, so was panicking a bit when it didn’t show, even though I have until the end of January to do it 😊

    Thanks to everyone again, much appreciated 👍

    F 😊
  • Adrian_ScopeAdrian_Scope Administrator Posts: 7,407 Scope community team
    Glad to read that it finally arrived @Frankincense.
    Eight months early, that's very proactive of you! Although much better than leaving it to the last minute. It's always a weight off the shoulders once complete. :)
    Senior Community Partner
  • Antonia_ScopeAntonia_Scope Member Posts: 1,783 Pioneering
    I'm really glad to hear this @Frankincense :)
  • Chloe_ScopeChloe_Scope Administrator Posts: 9,519 Scope community team
    Really happy to hear it arrived @Frankincense! That certainly is forward planning- I love it! :)
    Community Partner
Sign in or join us to comment.